Patient Experience & Care Coordinator

SingHealth Group; Singapore; On-site; SGD 36,000 - 51,000; Full time

Job summary

SingHealth Group is seeking a Senior/Patient Service Associate (SPSA) to join its frontline team in Singapore. You will be the first touchpoint for patients, delivering a welcoming, efficient, and patient‑centred service while supporting day‑to‑day clinic operations.

Key responsibilities include handling billing and patient enquiries, coordinating referrals, managing service recovery and patient feedback, and assisting in workflow processes to ensure smooth clinic functioning.

Qualifications

• Strong communication and interpersonal skills required.
• Basic computer literacy and willingness to learn clinic systems.
• Customer‑oriented with a positive, professional attitude.

Responsibilities

• Billing & Enquiries: Handle billing, payments, and patient enquiries promptly and professionally.
• Referrals & Coordination: Facilitate referrals, follow-up arrangements, and ensure timely coordination of patient care.
• Service Excellence: Manage patient feedback, support service recovery efforts, and uphold service standards.
• Clinic Operations Support: Assist in daily clinic operations, administrative tasks, and workflow processes to ensure smooth clinic functioning.

Skills

Strong communication and interpersonal

Basic computer literacy

Customer oriented

Job description

SingHealth Group is seeking a Senior/Patient Service Associate (SPSA) to join its frontline team in Singapore. You will be the first touchpoint for patients, delivering a welcoming, efficient, and patient‑centred service while supporting day‑to‑day clinic operations.

Key responsibilities include handling billing and patient enquiries, coordinating referrals, managing service recovery and patient feedback, and assisting in workflow processes to ensure smooth clinic functioning.