Patient Service Lead - Clinic Operations & Care

SingHealth Group; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

SingHealth Group in Singapore seeks a dedicated Patient Service Associate Executive (PSAE) to lead frontline operations and uphold high patient care standards. In this supervisory role, you will guide junior staff, ensure seamless clinic workflows, and champion service excellence across all patient touchpoints.

As the first point of contact for patients, you will create a welcoming clinic experience, support day-to-day operations, and deliver efficient, patient-centred service.

Qualifications

• Diploma in any discipline is required.
• Experience in healthcare, customer service, or operations is advantageous.
• Strong communication and interpersonal skills are essential.
• Supervisory and coordination abilities to guide teammates.
• Basic computer literacy and willingness to learn clinic systems.
• Customer-oriented with a positive, professional attitude.

Responsibilities

• Billing, payments, and patient enquiries promptly and professionally.
• Facilitate referrals, follow-up arrangements, and coordinate patient care.
• Manage patient feedback, service recovery, and uphold service standards.
• Assist in daily clinic operations, administrative tasks, and workflow processes.
• Contribute to process and service improvements with ground insights.

Skills

Communication skills

Interpersonal skills

Supervisory & coordination

Customer-oriented

Basic computer literacy

Education

Diploma

Job description

SingHealth Group in Singapore seeks a dedicated Patient Service Associate Executive (PSAE) to lead frontline operations and uphold high patient care standards. In this supervisory role, you will guide junior staff, ensure seamless clinic workflows, and champion service excellence across all patient touchpoints.

As the first point of contact for patients, you will create a welcoming clinic experience, support day-to-day operations, and deliver efficient, patient-centred service.