Patient Service Associate Executive (Pasir Ris)

SingHealth Group; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

SingHealth Group in Singapore is seeking a dedicated Patient Service Associate Executive (PSAE) to lead our frontline operations and uphold the highest standards of patient care. In this supervisory role, you will guide and support junior staff, ensure seamless clinic workflows, and champion service excellence across all patient touchpoints.

As the first point of contact for patients, you will help create a welcoming clinic experience while delivering efficient, compassionate, and

Qualifications

• Diploma in any discipline.
• Experience in healthcare, customer service, or operations is advantageous.
• Strong communication and interpersonal skills.
• Supervisory and coordination abilities to guide teammates.
• Basic computer literacy and willingness to learn clinic systems.
• Customer-oriented with a positive, professional attitude.

Responsibilities

• Billing, payments, and patient enquiries handled promptly and professionally.
• Facilitate referrals, follow-up arrangements, and coordinate patient care.
• Manage patient feedback, service recovery, and uphold service standards.
• Assist in daily clinic operations, administrative tasks, and workflow processes to ensure smooth clinic functioning.
• Contribute to improvement initiatives to enhance patient experience and operational efficiency.

Skills

Communication

Interpersonal skills

Supervisory & coordination

Basic computer literacy

Customer-oriented

Education

Diploma

Job description

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Job Category: Ancillary

Posting Date: 5 Oct 2026

Job Description

We are seeking a dedicated, proactive, and service-orientedPatient Service Associate Executive (PSAE)to lead our frontline operations and uphold the highest standards of patient care. In this supervisory role, you will guide and support junior staff, ensure seamless clinic workflows, and champion service excellence across all patient touchpoints.

As the first point of contact for patients, you will play a vital role in creating a seamless, welcoming, and positive clinic experience. You will support day-to-day clinic operations while delivering efficient, compassionate, and patient-centred service.

Key Responsibilities

• Billing & Enquiries
  Handle billing, payments, and patient enquiries promptly and professionally.
• Referrals & Coordination
  Facilitate referrals, follow-up arrangements, and ensure timely coordination of patient care.
• Service Excellence
  Manage patient feedback, support service recovery efforts, and uphold service standards.
• Clinic Operations Support
  Assist in daily clinic operations, administrative tasks, and workflow processes to ensure smooth clinic functioning.
• Process & Service Improvements

Contribute to improvement initiatives to enhance patient experience and operational efficiency. Provide ground insights to strengthen service quality and workflow optimization.

Requirements

• MinimumDiplomain any discipline
• Prior experience inhealthcare, customer service, or operationsis advantageous
• Strongcommunication and interpersonal skills
• Supervisory & coordinationto guide and mentor teammates
• Basic computer literacyand willingness to learn clinic systems
• Customer-orientedwith a positive, professional attitude