Patient Service Associate Executive (Bedok)

SingHealth Group; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

SingHealth Group in Singapore seeks a dedicated Patient Service Associate Executive (PSAE) to lead frontline operations and uphold high patient care standards. In this supervisory role, you will guide junior staff, ensure seamless clinic workflows, and champion service excellence across all patient touchpoints.

As the first point of contact for patients, you will create a welcoming clinic experience, support day-to-day operations, and deliver efficient, patient-centred service.

Qualifications

• Diploma in any discipline is required.
• Experience in healthcare, customer service, or operations is advantageous.
• Strong communication and interpersonal skills are essential.
• Supervisory and coordination abilities to guide teammates.
• Basic computer literacy and willingness to learn clinic systems.
• Customer-oriented with a positive, professional attitude.

Responsibilities

• Billing, payments, and patient enquiries promptly and professionally.
• Facilitate referrals, follow-up arrangements, and coordinate patient care.
• Manage patient feedback, service recovery, and uphold service standards.
• Assist in daily clinic operations, administrative tasks, and workflow processes.
• Contribute to process and service improvements with ground insights.

Skills

Communication skills

Interpersonal skills

Supervisory & coordination

Customer-oriented

Basic computer literacy

Education

Diploma

Job description

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Job Category: Ancillary

Posting Date: 3 Oct 2026

Job Description

We are seeking a dedicated, proactive, and service‑orientedPatient Service Associate Executive (PSAE)to lead our frontline operations and uphold the highest standards of patient care. In this supervisory role, you will guide and support junior staff, ensure seamless clinic workflows, and champion service excellence across all patient touchpoints.

As the first point of contact for patients, you will play a vital role in creating a seamless, welcoming, and positive clinic experience. You will support day‑to‑day clinic operations while delivering efficient, compassionate, and patient‑centred service.

Key Responsibilities

• Billing & Enquiries
  Handle billing, payments, and patient enquiries promptly and professionally.
• Referrals & Coordination
  Facilitate referrals, follow‑up arrangements, and ensure timely coordination of patient care.
• Service Excellence
  Manage patient feedback, support service recovery efforts, and uphold service standards.
• Clinic Operations Support
  Assist in daily clinic operations, administrative tasks, and workflow processes to ensure smooth clinic functioning.
• Process & Service Improvements

Contribute to improvement initiatives to enhance patient experience and operational efficiency. Provide ground insights to strengthen service quality and workflow optimization.

Requirements

• MinimumDiplomain any discipline
• Prior experience inhealthcare, customer service, or operationsis advantageous
• Strongcommunication and interpersonal skills
• Supervisory & coordination to guide and mentor teammates
• Basic computer literacy and willingness to learn clinic systems
• Customer‑oriented with a positive, professional attitude