Senior/Patient Service Associate (Pasir Ris)

SingHealth Group; Singapore; Presencial; SGD 29.000 - 38.000; Jornada completa

Descripción de la vacante

SingHealth Group seeks a dedicated and service-oriented Senior/Patient Service Associate (SPSA) to join our frontline team. As the first touchpoint for patients, you will contribute to a seamless, welcoming, and positive clinic experience while supporting day-to-day operations and delivering efficient, compassionate, patient-centred service.

You will handle billing, referrals, and coordination, manage patient feedback, and assist in daily clinic operations to ensure smooth functioning of the

Formación

• Strong communication and interpersonal skills.
• Basic computer literacy and willingness to learn clinic systems.
• Customer-oriented with a positive, professional attitude.

Responsabilidades

• Billing & Enquiries – handle billing, payments, and patient enquiries promptly and professionally.
• Referrals & Coordination – facilitate referrals, follow-up arrangements, and ensure timely coordination of patient care.
• Service Excellence – manage patient feedback, support service recovery efforts, and uphold service standards.
• Clinic Operations Support – assist in daily clinic operations, administrative tasks, and workflow processes to ensure smooth clinic functioning.

Conocimientos

Communication & interpersonal

Computer literacy

Customer service mindset

Descripción del empleo

Select how often (in days) to receive an alert:

Job Category: Ancillary

Posting Date: 5 Oct 2026

Job Description

We are seeking a dedicated and service-orientedSenior/Patient Service Associate (SPSA)to be part of our frontline team. As the first touchpoint for patients, you will play a vital role in creating a seamless, welcoming, and positive clinic experience. You will support day-to-day clinic operations while delivering efficient, compassionate, and patient-centred service.

Key Responsibilities

• Billing & Enquiries
  Handle billing, payments, and patient enquiries promptly and professionally.
• Referrals & Coordination
  Facilitate referrals, follow-up arrangements, and ensure timely coordination of patient care.
• Service Excellence
  Manage patient feedback, support service recovery efforts, and uphold service standards.
• Clinic Operations Support
  Assist in daily clinic operations, administrative tasks, and workflow processes to ensure smooth clinic functioning.

Requirements

• Strongcommunication and interpersonal skills
• Basic computer literacyand willingness to learn clinic systems
• Customer-orientedwith a positive, professional attitude