Clinic Operations Lead: Patient Experience & Efficiency

PeopleSolve; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

PeopleSolve is seeking an Assistant Manager, Clinic Operations in Singapore to oversee daily service-point operations, including front counter activities and admin tasks, while partnering with Nursing Officers and Pharmacists to resolve system and process issues.

You will ensure facilities are patient-friendly, safe and clean, and work with department leaders to deliver a positive patient experience along the care continuum. The role also drives financial targets and staff leadership.

Qualifications

• Bachelor's degree in Business Management and STEM.
• Minimum of 2 years of relevant experience in large organisations, particularly in customer service and administrative work.
• Excellent analytical, communication, and problem solving skills.
• Possess practical knowledge of hospital operations and healthcare financial schemes.
• Excellent coordination, interpersonal, and people management skills.

Responsibilities

• Oversee daily operations of service points, including front counter services, administrative/operational matters and partnering Nursing Officer / Pharmacists to solve system and process problems.
• Ensure facilities are patient friendly, safe and clean.
• Work with other department managers to ensure a positive experience for patients along the continuum of care and achieve customer satisfaction targets.
• Responsible for achieving the volume and financial targets for the clinical services of respective service points.
• Develop and carry out business plans in conjunction with the clinical chiefs to ensure that goals are reached.
• Manage a group of staff providing customer services in service points and responsible for staff recruitment and retention.
• Manage projects and exploit appropriate new technologies to achieve cost saving and competitive advantage.
• Perform data analysis and manage process improvement projects.
• Perform other assignments as delegated by Operations Manager and Head of Department.

Skills

Analytical skills

Communication

Problem solving

Team leadership

Customer service

Stakeholder management

Education

Bachelor's degree in Business Management and STEM

Job description

PeopleSolve is seeking an Assistant Manager, Clinic Operations in Singapore to oversee daily service-point operations, including front counter activities and admin tasks, while partnering with Nursing Officers and Pharmacists to resolve system and process issues.

You will ensure facilities are patient-friendly, safe and clean, and work with department leaders to deliver a positive patient experience along the care continuum. The role also drives financial targets and staff leadership.