Patient Service Associate (SOC/UCC/AASC/Wards)

Alexandra Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare institution in Singapore is hiring multiple Patient Service Associates across various departments. Candidates should possess good communication and customer service skills, along with GCE 'O' Levels or equivalent. This role offers a 2-year contract with potential for extension or conversion to permanent status.

Qualifications

• Proficient in computer skills, familiarity with handling multiple systems.
• Team player with good interpersonal skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Ensure clinic's operational readiness and assist with smooth patient journey.
• Manage patient registrations, discharge, and enquiries.
• Conduct financial counseling and assist patients with billing matters.

Skills

Communication skills

Customer service skills

Multitasking

Proficiency in Microsoft Office

Education

GCE 'O' Levels qualification or equivalent

Tools

SAP

Job description

If the role sounds interesting to you, please contact [e-mail] to understand more on the role. Please indicate the position that you are interested in the subject heading.

We currently have multiple openings for Patient Service Associate roles in various departments:

1. Patient Service Associate (SOC - Specialist Outpatient Clinics)

2. Patient Service Associate (UCC - Urgent Care Centre)

3. Patient Service Associate (AASC - Admissions and Service Centre)

4. Patient Service Associate (Inpatient Wards)

For detailed information about each position, including specific duties, responsibilities, and working schedules, please refer to the detailed job descriptions provided below.

Opening 1: Patient Service Associate (SOC)

Duties & Responsibilities

• Ensure clinic's operational and procedural area readiness based on desired service standards.

• Assist with smooth patient journey including accurate and timely registration, discharge, appointment bookings, cashiering and any other enquiries such as insurance provider's information for billing.

• Provide chaperone assistance to doctors/nurses and prepare consultation documents.

• Attend to any requests, emails and phone enquiries.

• Assist clinic manager in administrative duties.

• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.

Working schedule: 5 days’ work week. Monday to Friday office hours.

Opening 2: Patient Service Associate (Urgent Care Centre)

Duties & Responsibilities

• Ensure department’s operational readiness. Ensure that workstations are kept tidy and clean at all times. Ensure sufficient stationery stock is maintained in the department.

• Assist with smooth patient journey including:

  • Registration of patients, and updating of NOK contacts

  • Attending to and managing patients’ enquiries

  • Assisting with admission process, which includes financial counselling and monitoring of bed request status

  • Discharging of patients which includes system discharge, scheduling of appointments and payment collection.

  • Providing value-added services that contributed to the smooth operations of the department and overall staff and patient satisfaction.

  • Ensuring accurate and timely registration and promote the usage of self-help kiosk.

  • Provide administrative assistance in the daily operations and department events.

  • Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.

Working schedule: 5 days’ work week (Monday to Sunday, inclusive of Public Holidays), on 3 rotating shifts (Morning 7.30am to 3.30pm, afternoon 1.30pm to 9.30pm and midnight 9pm to 8am).

Opening 3: Patient Service Associate (Admission and Service Centre)

Duties & Responsibilities

Financial Counselling /Admission

• Conduct financial counselling to patient/NOK on the estimated hospital bills, available subsidies and schemes and various modes of payment.

• Assist patients to complete the various modes of payment forms.

• Refer appropriate cases to Business Office/Medical Social Worker for financial assistance schemes that patient may be eligible for.

• Ensure proper documentation and follow up is done for all inflight cases until patient discharge.

Patient Billing Matters

• Assist patients/NOK in their billing enquiries.

• To collect deposits and any outstanding bills for eligible patients

• To collect payment for other items ordered/applied by medical team such as rehabilitation items, mobility aids etc

• Perform settlement for NETS / Credit Card transactions daily for patient outstanding payments.

Handling and processing of National forms (NEFR/MCAF/MT)

• To be able to explain and advise patient/nok on the various forms and the necessary proof of documentation needed.

• To ensure the original hardcopy of MCAF M/NEFR forms are submitted and send back to MOHH timely.

• To ensure SAP system is updated whenever these forms are consented by patient.

Other Responsibilities

• Perform daily housekeeping of the reception areas and workstations to maintain a professional image and neatness of the workplace.

• Reply emails received in the AASC email account daily.

• Ensure all e-BARFs and merge request cases are raised timely and correctly within the department.

• To manage the department supplies inventory.

• Involve and engage in ad-hoc projects as assigned by Reporting Officer.

Working schedule: 5 days’ work week. Monday to Friday 8.30am to 6pm, Saturday 8.30am to 5.30pm. One weekday & Sunday off.

Opening 4: Patient Service Associate (Inpatient Wards)

Duties & Responsibilities

• Handle admission, discharge and transferring of patients into wards, which includes creating and maintaining proper personal records of patients without compromising any data and safety breaches.

• Making internal and external appointments for patients as per ordered by doctors.

• Ensure ward’s operational and procedural area readiness based on desired service standards.

• Provide basic financial counselling to patient and next-of-kin when requested.

• Manage stock inventory within the assigned ward.

• Provide chaperone assistance to doctors/nurses and prepare documents throughout patients’ stay.

• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.

Working schedule: 5 days’ work week (Monday to Saturday, including Public Holidays) on rotating shifts. Earliest shift starts from 8am to 5:30pm, and latest shift starts from 11am to 8pm.

Requirements

• Minimum GCE “O” Levels qualification or equivalent.

• Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.

• Team player with good communication, customer service and interpersonal skills.

• Able to multitask and work in a fast-paced environment.

• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.

• This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.

Only Singapore Citizens and Singapore Permanent Residents may apply.