Patient Service Associate / Executive, Specialist Outpatient Clinic

Singapore National Eye Centre; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare institution in Singapore is seeking a Patient Service Associate to provide quality front-line services to patients. This role involves scheduling appointments, collecting payments, and assisting nursing staff with patient care activities. Candidates should possess GCE 'O' or 'N' Levels, preferably with a Certificate in Office Skills, and previous experience in healthcare or customer service is advantageous. The position requires adaptability to safety protocols such as PPE usage.

Qualifications

• GCE 'O' or GCE 'N' Levels with a Certificate in Office Skills preferred.
• Diploma holders may be considered for senior roles.
• Experience in healthcare or customer service is advantageous.

Responsibilities

• Provide front-line services to patients.
• Assist nursing and clinical staff with patient-related activities.
• Collect payments and schedule appointments for patients.

Skills

Good interpersonal skills

Communication skills

Customer service experience

Education

GCE 'O' or GCE 'N' Levels

Certificate in Office Skills

Diploma in relevant field

Job description

The Job

You will provide prompt and quality front-line services to patients. Your role will involve registration and scheduling appointments for patients and collecting payments from patients. You will also assist nursing and clinical staff with patient‑related activities such as room assisting and provide clerical support to the department. You will also be trained to perform oral, mid‑turbinate or nasopharyngeal swabs and collect the specimens for testing when deployed in pandemic roles as and when required.

Job Requirements

• GCE 'O' or GCE 'N' Levels, preferably with Certificate in Office Skills
• Diploma holders may be considered for the Senior Patient Service Associate position
• Prior experience in healthcare, hospitality or customer service will be an advantage
• Good interpersonal and communication skills
• Strong passion to serve the patients
• Willing to be attired in PPE (personal protective equipment) and be mask‑fitted
• Willing to undergo rostered routine testing (RRT) swab when required