Patient Service Associate Executive

SingHealth Group; Singapore; On-site; SGD 33,000 - 45,000; Full time

Job summary

SingHealth Group is seeking a Call Centre Associate to manage appointment calls and general enquiries from the public and patients with high service standards. You will also handle feedback, inform callers about consultation rates and medical packages, and liaise with other departments on call centre procedures.

The role includes supporting the supervisor, and performing administrative tasks such as maintaining staff leave records and conducting monthly performance audits.

Qualifications

• Diploma in any discipline is required.

Responsibilities

• Answer and manage appointment calls and general enquiries from members of the public and patients with high service quality and standards.
• Assist to answer calls and provide one-stop information and assistance to callers when required.
• Handle feedback from patients and resolve service-related incidents; advise on rates of consultations and medical packages.
• Liaise with other departments on Call Centre Services and procedures; assist Supervisor in formulating and implementing department processes.
• Perform administrative duties including preparing and maintaining staff leave records, monthly performance audits, and disseminating information to staff.

Education

Diploma in any discipline

Job description

Select how often (in days) to receive an alert:

You will answer and manage appointments calls and general enquiries from members of public and patients with high service quality and operational standards. You will also assist to answer calls and provide one-stop information and assistance to callers when required.

In addition, you will handle the feedback from patients and resolving service-related incidents, as well as enquiries such as the rates of consultations and medical package.You will also liaise with other departments on the Call Centre Services and procedures, assist the Call Centre Supervisor in formulation and implementation of department process and procedures.Perform other administrative duties which includes prepare and maintain staffs leave records, perform monthly staff performance audits and to update all relevant information and disseminate to staff accordingly.

Requirements

• Diploma in any discipline with at least 2 years of experience, preferably in Healthcare setting will be advantageous.
• Relevant experience in call centre is an added advantage