Associate Executive, Health Management Unit (1-year contract)

Changi General Hospital Pte Ltd.; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

Changi General Hospital Pte Ltd. is seeking a proactive Administrative Assistant to support the care team by handling calls, answering enquiries, and scheduling appointments for SingHealth residents and patients.

You will help manage registrations, referrals and billing to ensure smooth consultations with the SingHealth HSG team. You will also assist with secretarial duties, data collection, report collation, and MDT session arrangements, while handling resident feedback and complaints and

Qualifications

• GCE 'N'/ 'O' / 'A' Level, NITEC or Diploma in any relevant discipline.
• Experience in call centre or customer service is beneficial.
• Prior healthcare, hospitability, or community care experience is an advantage.
• Proficient in Microsoft Office applications.
• Excellent team player with strong interpersonal and communication skills.
• Able to work independently with minimal supervision.

Responsibilities

• Handle calls, general enquiries, and scheduling for SingHealth residents and patients.
• Manage registration, appointment scheduling, referrals and billing with the SingHealth HSG team.
• Support administrative duties such as referral management, data collection, report collation and MDT session arrangements.
• Assist with resident feedback and complaints, and escalate when required.
• Collect, store, distribute and monitor inventory for consumables and office supplies.
• Participate in outreach or community events run by SingHealth HSG East team.

Skills

Customer service

Communication skills

Microsoft Office

Team player

Independent worker

Education

GCE 'N'/ 'O' / 'A' Level

NITEC / Higher NITEC or Diploma

Job description

You will serve as the point of contact to support the care team by handling calls, attending to general enquiries, and scheduling appointments for SingHealth residents and patients.

Responsibilities:

• Manage registration, appointment scheduling, referrals and billing to ensure smooth consultation with SingHealth HSG team

• Support the team in administrative and secretariat duties such as referral management, data collection, report collation and arrangement of multidisciplinary team sessions

• Assist with resident’s feedback and complaints, and escalat to the supervisor (if required)

• Collect, store, distribute and monitor the level of inventory for consumables, equipment, stationaries and other office supplies and replenish when required

• Assist in outreach / community events and activities that are run by SingHealth HSG East team.

• Other duties assigned from time to time

Requirements:

• GCE ‘N’ / ‘O’ / ‘A’ Level, NITEC / Higher NITEC or Diploma in any other relevant discipline

• Experience in call centre or customer service roles will be beneficial.

• Prior experience in healthcare, hospitability, or community care setting will be an advantage.

• Proficient in Microsoft Office applications

• Excellent team player with strong interpersonal & communication skills

• Able to work independently with minimal supervision

Working Schedule

• Office hours, 5-day work week

• Outreach or community event may occasionally take place on weekends or public holidays. Duties will be rostered amongst team members