Patient Service Associate, Cardiac Clinics

Singapore National Eye Centre; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team in a frontline role. This position involves managing patient registrations, scheduling appointments, and assisting with payment collections to ensure a seamless patient experience. You will play a crucial role in supporting service improvement initiatives and liaising with various departments to enhance patient flow. Ideal candidates will possess a general diploma or equivalent, be proficient in Microsoft Office, and have excellent communication skills. If you have a pleasant disposition and a passion for healthcare, this opportunity is perfect for you.

Qualifications

• Diploma or equivalent in healthcare or administrative support is required.
• Proficiency in Microsoft Office applications is essential.

Responsibilities

• Perform registration, appointment scheduling, and payment collection duties.
• Assist doctors and patients in consultation and procedure rooms.

Skills

Communication Skills

Patient Assessment

Bilingual or Multilingual Ability

Education

General Diploma

GCE 'O'/'N'/'A' Level

Certificate in Clinic Practice/Healthcare

Tools

Microsoft Office

Job description

National Heart Centre of Singapore Pte Ltd

Job Category: Ancillary

Posting Date: 12 Apr 2025

You will perform frontline duties in the area of registration, appointment scheduling and payment collection, and provide support to service improvement initiatives/projects to ensure smooth and efficient patient flow in the clinic. You are required to handle patient service duties such as providing assistance to doctors, radiographers and patients in the consultation/procedure rooms, conducting basic patient assessments, liaising with various departments on patients' appointments for tests/procedures, and briefing patients on the preparation needed prior to their tests/procedures.

Job Requirements

• A general Diploma, GCE 'O'/'N'/'A' Level or Certificate in Clinic Practice/Healthcare (Administrative Support) or its equivalent
• Proficient in Microsoft Office applications
• Pleasant disposition with good communication skills
• Ability to speak a second language or dialect(s) would be an advantage (to liaise with non-English speaking patients)