Patient Experience Specialist - Outpatient Clinics

Tan Tock Seng Hospital; Singapore; On-site; SGD 33,000 - 45,000; Full time

Job summary

Tan Tock Seng Hospital (TTSH) is seeking a Patient Service Associate to be part of the frontline team, delivering professional, patient-centred service and supporting clinic operations in Singapore.

You will manage patient registration, appointments, payments and medical records, while collaborating with clinicians to ensure a smooth patient experience in a dynamic healthcare environment.

Qualifications

• Diploma in any discipline or equivalent qualifications.
• Customer-oriented with good interpersonal and communication skills.
• Able to multi-task in a fast-paced healthcare environment.

Responsibilities

• Provide professional, compassionate and patient-centred service to patients and caregivers.
• Manage patient registration, appointments and visit-related arrangements.
• Process payments and assist patients with financial counselling and related enquiries.
• Maintain and manage patients' medical records accurately while ensuring confidentiality.
• Support doctors and the clinical team during patient consultations and medical reviews.
• Perform administrative and operational duties to support the smooth and efficient running of the clinic.
• Attend to patient enquiries and provide appropriate assistance where required.
• Work closely with team members and healthcare professionals to deliver a positive patient experience.

Skills

Customer-oriented

Interpersonal skills

Communication skills

Education

Diploma / equivalent

Job description

Tan Tock Seng Hospital (TTSH) is seeking a Patient Service Associate to be part of the frontline team, delivering professional, patient-centred service and supporting clinic operations in Singapore.

You will manage patient registration, appointments, payments and medical records, while collaborating with clinicians to ensure a smooth patient experience in a dynamic healthcare environment.