Patient Services Specialist - Emergency Department

NHG Health; Singapore; On-site; SGD 40,000 - 67,000; Full time

Job summary

Tan Tock Seng Hospital in Singapore is seeking a Patient Service Associate in the Emergency Department to support frontline operations and patient care.

You will handle patient and visitor registration, billing and payments, schedule appointments via calls, faxes, and emails, and assist in document prep for doctors.

This role involves coordinating admissions and discharges while thriving in a fast-paced, high-stress environment with rotating shifts.

Qualifications

• Experience in customer service.
• Experience working in highly stressful/dynamic environments is advantageous.
• Able to perform 3 rotating shifts on a 6-day work week including weekends and public holidays.

Responsibilities

• Registration of patients and visitors.
• Billing and payment processing.
• Appointment scheduling via calls, facsimiles, and emails.
• Observation ward document preparation for doctors' review.
• Admission and discharge coordination.

Skills

Customer service

Stressful/dynamic environment

Job description

Tan Tock Seng Hospital in Singapore is seeking a Patient Service Associate in the Emergency Department to support frontline operations and patient care.

You will handle patient and visitor registration, billing and payments, schedule appointments via calls, faxes, and emails, and assist in document prep for doctors.

This role involves coordinating admissions and discharges while thriving in a fast-paced, high-stress environment with rotating shifts.