Patient Experience Specialist

RECRUIT EXPRESS PTE LTD; Singapore; Hybrid; SGD 55,000 - 75,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD seeks a service improvement coordinator to enhance patient experiences by managing feedback, supporting improvement initiatives, and coordinating related projects. You will work with multiple teams to identify gaps and develop actionable insights.

The role also involves conducting patient surveys, creating dashboards, and preparing reports for committees to drive ongoing service excellence in healthcare settings.

Qualifications

• Experience in handling patient feedback and resolving service-related issues.
• Strong communication and interpersonal skills across diverse stakeholders.
• Organised, proactive and able to manage multiple projects simultaneously.
• Interest in patient experience, healthcare, service excellence or quality improvement.
• Ability to analyse information and translate it into practical improvements.

Responsibilities

• Manage and follow up on patient feedback, ensuring issues are addressed promptly.
• Collaborate with teams to identify service gaps and support improvements.
• Coordinate service excellence projects, programmes and events.
• Conduct patient satisfaction surveys and support focus group discussions.
• Analyse feedback trends and identify areas for improvement.
• Assist with creating and maintaining data dashboards to track satisfaction.
• Prepare insights and reports for hospital committees and workgroups.
• Support initiatives that strengthen the service culture and patient engagement.
• Perform other duties and projects as assigned.

Skills

Patient feedback

Stakeholder communication

Data analysis

Project coordination

Surveys and reporting

Job description

RECRUIT EXPRESS PTE LTD seeks a service improvement coordinator to enhance patient experiences by managing feedback, supporting improvement initiatives, and coordinating related projects. You will work with multiple teams to identify gaps and develop actionable insights.

The role also involves conducting patient surveys, creating dashboards, and preparing reports for committees to drive ongoing service excellence in healthcare settings.