Executive, Patient Experience & Service Quality

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 50,000 - 73,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD is seeking a dedicated professional to enhance patient experience by managing feedback after new national systems rollout. The role focuses on prompt resolution of service-related feedback and tracking performance indicators.

You will create and populate data dashboards to monitor satisfaction, trends, and patterns, presenting insights to hospital committees to inform strategic decisions and drive service excellence.

Qualifications

• Experience in managing service feedback and driving customer experience improvements.
• Ability to create dashboards and interpret feedback indicators.
• Strong coordination skills for surveys, focus groups and programs.

Responsibilities

• Manage feedback and prompt resolution of service-related issues.
• Coordinate hospital-wide initiatives to enhance service excellence.
• Create and populate dashboards to track feedback indicators and trends.
• Present insights to hospital committees and workgroups to inform decisions.

Skills

Feedback management

Dashboard creation

Survey coordination

Stakeholder communication

Education

Bachelor's degree in Marketing, Communications, Psychology, or a business-related discipline

Job description

RECRUIT EXPRESS PTE LTD is seeking a dedicated professional to enhance patient experience by managing feedback after new national systems rollout. The role focuses on prompt resolution of service-related feedback and tracking performance indicators.

You will create and populate data dashboards to monitor satisfaction, trends, and patterns, presenting insights to hospital committees to inform strategic decisions and drive service excellence.