Patient Experience & Service Improvement Manager

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD in Singapore is seeking a skilled professional to lead patient feedback and service quality initiatives within a healthcare environment. You will analyse feedback, drive improvements, and publish dashboards and indicators to track performance.

Join a patient-centric team and coordinate hospital-wide service excellence projects, surveys, and focus groups, while engaging stakeholders to sustain high standards of care.

Qualifications

• Min Degree in Marketing, Communications, Psychology, Business or related disciplines.
• Min 5+ years of experience, with strong feedback management / service quality experience preferred.
• Strong communication, stakeholder management and organisational skills.
• Able to manage multiple projects independently and work within tight timelines.
• Experience in data analytics/dashboarding is an advantage.

Responsibilities

• Manage and resolve patient/service feedback promptly, ensuring proper follow-up and closure.
• Analyse feedback trends and translate insights into service improvement initiatives.
• Coordinate hospital-wide service excellence projects, programmes, surveys and focus group discussions.
• Support the development and maintenance of feedback dashboards and service performance indicators.
• Present feedback trends and insights to management committees and workgroups.
• Promote a strong patient-centric service culture across the organisation.

Skills

Feedback management

Service quality

Stakeholder management

Communication

Project management

Education

Bachelor's degree

Tools

Dashboard tools

Job description

RECRUIT EXPRESS PTE LTD in Singapore is seeking a skilled professional to lead patient feedback and service quality initiatives within a healthcare environment. You will analyse feedback, drive improvements, and publish dashboards and indicators to track performance.

Join a patient-centric team and coordinate hospital-wide service excellence projects, surveys, and focus groups, while engaging stakeholders to sustain high standards of care.