Patient Experience & Insights Lead

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD is seeking a professional to manage feedback and improve patient experience after new national systems are implemented. You will coordinate hospital-wide initiatives, conduct surveys and focus groups, and plan events to boost service excellence.

You will also build dashboards to monitor satisfaction and feedback trends for committees, informing strategic decisions. Applicants should hold a Bachelor's degree (Marketing/Communications/Psychology or related).

Qualifications

• Bachelor's degree, preferably in Marketing, Communications, Psychology, or a business-related discipline.

Responsibilities

• Manage feedback and enhance patient experience following new national systems.
• Coordinate hospital-wide initiatives to boost service excellence and culture.
• Conduct surveys, organise programmes and events, and plan focus group discussions.
• Create and populate data dashboards to track service satisfaction, feedback trends and patterns.

Skills

Feedback management

Patient experience

Survey design

Stakeholder coordination

Data visualization

Education

Bachelor's degree in Marketing/Communications/Psychology or business-related discipline

Tools

Data dashboards

Job description

RECRUIT EXPRESS PTE LTD is seeking a professional to manage feedback and improve patient experience after new national systems are implemented. You will coordinate hospital-wide initiatives, conduct surveys and focus groups, and plan events to boost service excellence.

You will also build dashboards to monitor satisfaction and feedback trends for committees, informing strategic decisions. Applicants should hold a Bachelor's degree (Marketing/Communications/Psychology or related).