Patient Experience & Feedback Lead

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD is seeking a patient experience coordinator to support service excellence in a healthcare setting. You will manage patient feedback, coordinate improvement initiatives, and work with multiple teams to enhance overall patient experience.

The role involves conducting satisfaction surveys, analyzing trends, and preparing reports for hospital committees and workgroups. A proactive, organized communicator with an interest in healthcare is ideal.

Qualifications

• Demonstrated ability to work with diverse stakeholders.
• Strong communication and interpersonal skills.
• Ability to analyse feedback and translate into improvements.
• Organised, proactive, able to manage multiple projects.
• Interest in customer experience, healthcare, service excellence, or quality improvement.

Responsibilities

• Manage and follow up on patient feedback and ensure timely resolution.
• Collaborate with teams to identify service gaps and support improvements.
• Coordinate service excellence projects, programmes and events.
• Conduct patient surveys and support discussions to gather insights.
• Analyse feedback trends to identify improvement areas.
• Assist with data dashboards tracking satisfaction and feedback.
• Prepare insights for hospital committees and workgroups.
• Support initiatives strengthening service culture and patient engagement.
• Perform other duties as assigned.

Skills

People-friendly

Communication

Interpersonal skills

Feedback analysis

Project management

Job description

RECRUIT EXPRESS PTE LTD is seeking a patient experience coordinator to support service excellence in a healthcare setting. You will manage patient feedback, coordinate improvement initiatives, and work with multiple teams to enhance overall patient experience.

The role involves conducting satisfaction surveys, analyzing trends, and preparing reports for hospital committees and workgroups. A proactive, organized communicator with an interest in healthcare is ideal.