Patient Experience & Insights Manager

RECRUIT EXPRESS PTE LTD

Singapore

On-site

SGD 42,000 - 68,000

Full time

12 days ago

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Job summary

Recruit Express Pte Ltd in Singapore is seeking a specialist to manage feedback and enhance patient experience following the rollout of new national systems. The role focuses on prompt resolution of service feedback, guided by performance indicators, and coordination of hospital-wide initiatives to strengthen service excellence.

The role also involves creating and populating data dashboards to track satisfaction, trends, and patterns, with insights presented to hospital committees to support

Qualifications

Bachelor's degree, preferably in Marketing, Communications, Psychology, or a business-related discipline.

Responsibilities

Manage feedback and enhance patient experience after implementation of new national systems.
Ensure prompt resolution and closure of service-related feedback guided by service performance indicators.
Coordinate hospital-wide initiatives and projects to improve service excellence and uphold the organisation's service culture.
Conduct surveys, organize programmes and events, and plan focus group discussions.
Assist in creating and populating data dashboards of feedback indicators to track service satisfaction and trends.
Present insights to hospital committees and workgroups to inform strategic decision-making.

Skills

Feedback management

Patient experience

Survey coordination

Data dashboards

Education

Bachelor's degree

Tools

Dashboards (data viz)

Job description

The role also involves creating and populating data dashboards to track satisfaction, trends, and patterns, with insights presented to hospital committees to support

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