Patient Experience & Service Improvement Lead

RECRUIT EXPRESS PTE LTD; Singapore; Hybrid; SGD 42,000 - 64,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD is seeking a Service Experience Coordinator to help enhance patient journeys across hospital services. You will collect and analyze patient feedback, support service improvement initiatives, and present insights to committees to drive practical changes.

You will collaborate with frontline staff and multiple departments to identify gaps, develop dashboards, and track progress on service excellence initiatives, ensuring patient-centered care.

Qualifications

• Strong communication with diverse stakeholders.
• Experience in healthcare or service quality is preferred.
• Able to analyse feedback and recommend improvements.

Responsibilities

• Manage and follow up on patient feedback, ensuring issues are addressed promptly and effectively
• Work with different teams to identify service gaps and support improvements to the overall patient experience
• Coordinate service excellence projects, programmes and events
• Conduct patient satisfaction surveys and support focus group discussions
• Analyse feedback trends and identify areas for improvement
• Assist with creating and maintaining data dashboards to track service satisfaction and feedback
• Prepare insights and reports for hospital committees and workgroups
• Support initiatives that strengthen the organisation's service culture and patient engagement
• Perform other duties and projects as assigned

Skills

Stakeholder communication

Data analysis

Project coordination

Patient experience focus

Job description

RECRUIT EXPRESS PTE LTD is seeking a Service Experience Coordinator to help enhance patient journeys across hospital services. You will collect and analyze patient feedback, support service improvement initiatives, and present insights to committees to drive practical changes.

You will collaborate with frontline staff and multiple departments to identify gaps, develop dashboards, and track progress on service excellence initiatives, ensuring patient-centered care.