Patient Experience & Service Improvement Specialist

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 48,000 - 68,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD in Singapore is seeking a Patient Experience/Service Improvement Associate to manage patient feedback and support service enhancements. You will work with multiple teams to identify gaps and help implement improvements that enhance the overall patient experience.

The role involves conducting satisfaction surveys, analyzing trends, and preparing insights for hospital committees to drive service excellence and stronger patient engagement.

Qualifications

• Excellent communication and interpersonal abilities.
• Ability to manage multiple projects and coordinate with diverse teams.
• Strong analytical mindset with ability to translate feedback into improvements.

Responsibilities

• Manage and follow up on patient feedback promptly.
• Work with teams to identify and address service gaps.
• Coordinate service excellence projects and events.
• Conduct patient satisfaction surveys and focus groups.
• Analyze feedback trends for improvements.
• Help create and maintain data dashboards to track satisfaction.
• Prepare insights and reports for hospital committees.
• Support initiatives that strengthen service culture and patient engagement.
• Perform other duties as assigned.

Skills

Communication skills

Interpersonal skills

Project management

Analytical thinking

Job description

RECRUIT EXPRESS PTE LTD in Singapore is seeking a Patient Experience/Service Improvement Associate to manage patient feedback and support service enhancements. You will work with multiple teams to identify gaps and help implement improvements that enhance the overall patient experience.

The role involves conducting satisfaction surveys, analyzing trends, and preparing insights for hospital committees to drive service excellence and stronger patient engagement.