Patient Experience & Service Quality Lead

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD on behalf of a hospital invites applications for a Quality Service role in Singapore. You will help synergise the hospital\'s efforts to advance patient engagement, empowerment and experience.

You will manage feedback, drive patient experience improvements after new national systems, and create dashboards to monitor satisfaction and trends for presentation to hospital committees.

Qualifications

• Bachelor’s degree in Marketing, Communications, Psychology, or a business-related discipline.
• At least 5 years of working experience in marketing communications or service quality, preferably from the healthcare industry.

Responsibilities

• Manage feedback and enhance patient experience following the implementation of new national systems.
• Create and populate data dashboards of feedback indicators to track service satisfaction, feedback trends and patterns.
• Coordinate hospital-wide initiatives and projects to enhance service excellence and uphold the organisation's service culture.

Education

Bachelor’s degree in Marketing, Communications, Psychology, or business-related discipline

Job description

RECRUIT EXPRESS PTE LTD on behalf of a hospital invites applications for a Quality Service role in Singapore. You will help synergise the hospital\'s efforts to advance patient engagement, empowerment and experience.

You will manage feedback, drive patient experience improvements after new national systems, and create dashboards to monitor satisfaction and trends for presentation to hospital committees.