Patient Experience & Quality Service Lead

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD in Singapore seeks a professional to join the hospital’s Quality Service team to enhance patient engagement and experience. The role focuses on managing feedback and driving systemic improvements after new national systems are implemented.

You will facilitate surveys, focus groups, and programmes, while creating data dashboards to track satisfaction, trends, and patterns for hospital committees and decision makers.

Qualifications

• Bachelor's degree, preferably in Marketing, Communications, Psychology, or a business-related discipline
• At least 5 years of working experience in marketing communications or service quality, preferably from the healthcare industry

Responsibilities

• Help to synergise the hospital's efforts to advance patient engagement, empowerment, and experience.
• Manage feedback and enhance patient experience following the implementation of new national systems.
• Prompt resolution and closure of service-related feedback guided by service performance indicators.
• Coordinate hospital-wide initiatives and projects to enhance service excellence.

Education

Bachelor's degree

Job description

RECRUIT EXPRESS PTE LTD in Singapore seeks a professional to join the hospital’s Quality Service team to enhance patient engagement and experience. The role focuses on managing feedback and driving systemic improvements after new national systems are implemented.

You will facilitate surveys, focus groups, and programmes, while creating data dashboards to track satisfaction, trends, and patterns for hospital committees and decision makers.