Patient Experience & Service Quality Lead

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD is seeking a dedicated professional to join the Quality Service team in Singapore. The role focuses on managing feedback related to patient experience and distilling insights into actionable quality initiatives for system-wide improvement.

The candidate will create and populate dashboards of feedback indicators, track satisfaction trends, and present findings to hospital committees to inform strategic decisions.

Qualifications

• Bachelor's degree, preferably in Marketing, Communications, Psychology, or a business-related discipline.
• At least 5 years of working experience in marketing communications or service quality, preferably from the healthcare industry.

Responsibilities

• Manage feedback and drive improvements to patient experience.
• Develop data dashboards to track feedback indicators and trends.
• Lead surveys, focus groups, and hospital-wide initiatives to improve service quality.
• Present insights to hospital committees for strategic decision-making.

Skills

Interpersonal skills

Analytical thinking

Education

Bachelor's degree in Marketing, Communications, Psychology, or related business field

Job description

RECRUIT EXPRESS PTE LTD is seeking a dedicated professional to join the Quality Service team in Singapore. The role focuses on managing feedback related to patient experience and distilling insights into actionable quality initiatives for system-wide improvement.

The candidate will create and populate dashboards of feedback indicators, track satisfaction trends, and present findings to hospital committees to inform strategic decisions.