Patient Experience & Quality Service Lead

RECRUIT EXPRESS PTE LTD

Singapore

On-site

SGD 60,000 - 100,000

Full time

11 days ago

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Job summary

Recruit Express Pte Ltd is partnering with a hospital to hire a Quality Service professional. You will join the Quality Service team to synergise hospital efforts in patient engagement, empowerment, and experience.

You will manage feedback and enhance patient experience after implementing new national systems, distill encounters into actionable quality service initiatives, and ensure prompt resolution of service-related feedback.

Qualifications

Bachelor's degree, preferably in Marketing, Communications, Psychology, or a business-related discipline.
At least 5 years of working experience in marketing communications or service quality, preferably from the healthcare industry.

Responsibilities

Manage feedback and enhance patient experience following the implementation of new national systems.
Distill patient encounters into meaningful quality service initiatives for systemic improvement.
Prompt resolution and closure of service-related feedback guided by service performance indicators.
Facilitate and coordinate hospital-wide initiatives and projects to enhance service excellence and uphold the organisation's service culture.
Create and populate data dashboards of feedback indicators to track service satisfaction, feedback trends and patterns.
Present insights to hospital committees and workgroups to inform strategic decision-making.