Patching Operations Lead: Cross-Team Process & Readiness

Saksoft Pte Ltd; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Saksoft Pte Ltd is seeking a Patch Operations Process Specialist to run weekly accelerated patching and urgent 3-day cases end-to-end. You will own the operating rhythm, readiness, escalation, and evidence closure across multiple teams including GIS, Open Systems and Middleware.

The role requires 5–8 years in infrastructure operations, strong patching knowledge across Windows/Linux, and experience with middleware platforms. ITIL experience preferred and willingness to cover non-standard hours.

Qualifications

• Degree in IT/CS/Engineering or related field required.
• 5–8 years in infrastructure operations, patch management or change governance.
• Hands-on knowledge of Windows/Linux/Unix patching and Open Systems
• Experience coordinating production changes across multiple teams
• Knowledge of CRQ/change processes, VRAs, rollbacks and post-patch validation
• Willingness to cover overnight/weekend/public-holiday shifts when patch windows occur
• ITIL certification or service-management experience preferred

Responsibilities

• Own the operating process and day-to-day coordination for weekly accelerated patching and urgent cases end-to-end.
• Oversee cycles from scope through testing, deployment, live verification and closure.
• Maintain cycle plans, RACI, action logs, deadlines, dependencies and escalation status.
• Coordinate readiness across GIS, Open Systems, Middleware, and supporting teams.
• Track patch scope, VRAs, deferments, exclusions, failed patches and validation evidence.
• Support rostered overnight, weekend, and public-holiday patching activities and handovers.
• Define SOPs, control gates, cut-off times, escalation paths and duty coverage.
• Lead process walkthroughs, readiness reviews and transition into BAU.
• Compile closure records and support SLA/evidence preparation.
• Identify gaps and raise requirements for tooling and automation.

Skills

OpenSystems admin

Middleware admin

Patching knowledge

Change coordination

VRA handling

SOP & RACI

24x7 readiness

Education

Diploma or Bachelor's in IT/CS/Engineering

Tools

WebLogic

WebSphere

JBoss

Apache HTTPD/Tomcat

Job description

Saksoft Pte Ltd is seeking a Patch Operations Process Specialist to run weekly accelerated patching and urgent 3-day cases end-to-end. You will own the operating rhythm, readiness, escalation, and evidence closure across multiple teams including GIS, Open Systems and Middleware.

The role requires 5–8 years in infrastructure operations, strong patching knowledge across Windows/Linux, and experience with middleware platforms. ITIL experience preferred and willingness to cover non-standard hours.