Patch Operations Process Specialist- Contract

Tangspac Consulting Group; Singapore; Presencial; SGD 70.000 - 110.000; Jornada completa

Descripción de la vacante

Tangspac Consulting Group is seeking an experienced Infrastructure Operations professional to own weekly accelerated patching and urgent 3-day cases end-to-end. You will manage operating rhythm, readiness, cross-team hand-offs, escalation and evidence closure across multiple teams, ensuring smooth handoffs and rigorous change control.

Responsibilities include coordinating patch cycles from scope confirmation through testing, deployment, live verification and closure; maintaining SOPs, RACI, and

Formación

• Diploma or bachelor’s degree in Information Technology or related field.
• 3+ years in infrastructure operations, patch management, or change coordination.
• Hands-on knowledge of Open Systems administration across Windows/Linux/Unix servers.
• Experience coordinating production changes across infra, middleware and apps.
• Familiarity with CRQ/change processes, VRA handling, rollback and post-patch validation.

Responsabilidades

• Own weekly accelerated patching and urgent 3-day cases end-to-end.
• Manage operating rhythm, readiness, escalations and evidence closure.
• Coordinate readiness across multiple teams and ensure smooth hand-offs.
• Oversee patch cycles from scope confirmation through testing and deployment.
• Maintain cycle plans, RACI, action logs, deadlines and approvals.
• Track VRAs, deferments, exclusions, failed patches and rollbacks.
• Support rostered overnight, weekend and public-holiday patching.
• Define and maintain SOPs, control gates, cut-off times and escalation paths.
• Prepare closure records and evidence for SLA metrics.
• Identify recurring gaps and raise requirements for tooling/automation.

Conocimientos

Cross-team coordination

Escalation management

Documentation

ITIL awareness

Change coordination

Educación

Diploma or Bachelor's degree in IT/CS/Engineering

Herramientas

WebLogic

WebSphere

JBoss

Apache Tomcat

Windows

Linux/Unix

Descripción del empleo

Responsibilities

• Own the operating process and day-to-day coordination needed to run weekly accelerated patching and urgent 3-day cases end-to-end. This role is accountable for operating rhythm, readiness, cross-team hand-offs, escalation and evidence closure.


• Oversee / accountable for assigned accelerated patch cycles from scope confirmation through testing, deployment, live verification, reconciliation and closure


• Maintain cycle plans, RACI, action logs, decision deadlines, approvals, dependencies, risks and escalation status


• Coordinate readiness across GIS, HCL, Open Systems and Middleware teams, SBE, Network, application custodians, TCOE, Service Recovery and Change Management


• Track patch scope, CRQ readiness, approved VRAs, deferments, exclusions, failed patches, rollback actions and pending validation evidence


• Support rostered overnight, weekend and public-holiday patching activities, including bridge coordination and handover to accountable client decision owners.


• Define and maintain SOPs, control gates, cut-off times, escalation paths, duty coverage and exception routes for weekly and urgent patching lanes


• Coordinate process walkthroughs, readiness reviews, dress rehearsals and transition into BAU


• Compile case closure records and support SLA, KORI and KRCSA evidence preparation


• Identify recurring process or ownership gaps and raise requirements to the Tooling, Data & Automation role for implementation

Requirements

• Diploma or bachelor’s degree in Information Technology, Computer Science, Engineering or related discipline


• Minimum 3+ years in infrastructure operations, patch management, change coordination, service delivery or technology process governance


• Hands-on knowledge of Open Systems administration covering Windows, Linux/Unix and server patching principles


• Working knowledge of middleware administration and patching, such as WebLogic, WebSphere, JBoss, Apache HTTPD/Tomcat or equivalent platforms


• Experience coordinating production changes across infrastructure, middleware and application teams


• Working knowledge of CRQ/change processes, VRA/exception handling, rollback and post-patch validation


• Comfortable supporting rostered overnight, weekend and public-holiday activities when patch windows require


• Strong documentation, stakeholder follow-up, issue triage and escalation discipline


• ITIL certification or equivalent service‑management experience is preferred


• Open Systems and middleware administration / patching knowledge


• Accelerated patch operations, change, VRA and cross‑team coordination


• SOP, RACI, control gates, evidence closure and 24x7 operational readiness.