Patching Operations Process Specialist

SAKSOFT LIMITED; Singapore; Presencial; SGD 90.000 - 120.000; Jornada completa

Descripción de la vacante

SAKSOFT LIMITED is seeking a Patching Operations Process Specialist to manage weekly accelerated patching and urgent 3‑day cases end‑to‑end in a complex infrastructure environment.

You will own operating rhythm, readiness, cross‑team hand‑offs, escalation and evidence closure, coordinating across GIS, Open Systems, middleware and application teams. 5–8 years of related experience is expected, with ITIL familiarity preferred.

Formación

• 5–8 years in infrastructure operations, patch management or related governance.
• Hands‑on knowledge of Windows, Linux/Unix patching.
• Experience patching middleware (WebLogic/WebSphere/JBoss/Apache Tomcat).
• Experience coordinating production changes across infrastructure, middleware and application teams.
• ITIL certification or equivalent service‑management experience preferred.

Responsabilidades

• Own the operating process and day-to-day coordination to run weekly accelerated patching and urgent 3‑day cases end‑to‑end.
• Oversee accelerated patch cycles from scope through testing, deployment, live verification, reconciliation and closure.
• Maintain cycle plans, RACI, action logs, deadlines, approvals, dependencies, risks and escalation status.
• Coordinate readiness across GIS, HCL, Open Systems and Middleware teams, SBE, Network, custodians, TCOE, Service Recovery and Change Management.
• Track patch scope, VRAs, deferments, exclusions, failed patches, rollback actions and validation evidence.
• Support overnight, weekend and public-holiday patching activities, including bridge coordination and handover to decision owners.

Conocimientos

OpenSystems administration

Middleware coordination

Patch operations

Educación

Diploma or Bachelor in IT/CS/Engineering

Herramientas

WebLogic

WebSphere

JBoss

Apache HTTPD/Tomcat

Descripción del empleo

Experience

6-9 Years

Role

Patching Operations Process Specialist

Key Skills

• OpenSystems and middleware administration / patching knowledge
• Acceleratedpatch operations, change, VRA and cross-team coordination
• SOP, RACI, control gates, evidence closure and 24x7 operational readiness

Responsibilities

• Own the operating process and day-to-day coordination needed to run weekly accelerated patching and urgent 3-day cases end-to-end. This role is accountable for operating rhythm, readiness, cross-team hand-offs, escalation and evidence closure.
• Oversee / accountable for assigned accelerated patch cycles from scope confirmation through testing, deployment, live verification, reconciliation and closure
• Maintain cycle plans, RACI, action logs, decision deadlines, approvals, dependencies, risks and escalation status
• Coordinate readiness across GIS, HCL, Open Systems and Middleware teams, SBE, Network, application custodians, TCOE, Service Recovery and Change Management
• Track patch scope, CRQ readiness, approved VRAs, deferments, exclusions, failed patches, rollback actions and pending validation evidence
• Support rostered overnight, weekend and public-holiday patching activities, including bridge coordination and handover to accountable decision owners
• Define and maintain SOPs, control gates, cut-off times, escalation paths, duty coverage and exception routes for weekly and urgent patching lanes
• Coordinate process walkthroughs, readiness reviews, dress rehearsals and transition into BAU
• Compile case closure records and support SLA, KORI and KRCSA evidence preparation
• Identify recurring process or ownership gaps and raise requirements to the Tooling, Data & Automation role for implementation

Requirements

Diploma or bachelor’s degree in Information Technology, Computer Science, Engineering or related discipline

• Minimum 5–8 years in infrastructure operations, patch management, change coordination, service delivery or technology process governance
• Hands‑on knowledge of Open Systems administration covering Windows, Linux/Unix and server patching principles
• Working knowledge of middleware administration and patching, such as WebLogic, WebSphere, JBoss, Apache HTTPD/Tomcat or equivalent platforms
• Experience coordinating production changes across infrastructure, middleware and application teams
• Working knowledge of CRQ/change processes, VRA/exception handling, rollback and post-patch validation
• Comfortable supporting rostered overnight, weekend and public‑holiday activities when patch windows require
• Strong documentation, stakeholder follow‑up, issue triage and escalation discipline
• ITIL certification or equivalent service‑management experience is preferred