Patching Operations Lead: Cross-Team Readiness

SAKSOFT PTE LIMITED; Singapore; On-site; SGD 100,000 - 145,000; Full time

Job summary

SAKSOFT PTE LIMITED is seeking a Patching Operations Process Specialist to own weekly accelerated patching and urgent 3-day cases end-to-end within our Singapore infrastructure. You will coordinate across GIS, Open Systems, Middleware, and Change Management teams, maintaining cycle plans and evidence closure, while driving readiness for 24x7 operations.

The role requires a Diploma or Bachelor in IT/Engineering and 5–8 years in infrastructure operations, patch management, or technology process

Qualifications

• Diploma or bachelor’s degree in Information Technology, Computer Science, Engineering or related discipline.
• 5–8 years in infrastructure operations, patch management, change coordination, or technology process governance.
• Hands-on knowledge of Open Systems administration including Windows/Linux/Unix patching.
• Experience coordinating production changes across infrastructure, middleware and applications.
• Familiar with CRQ/change processes, VRAs, rollback and post-patch validation.
• Willingness to support overnight/weekend/holiday patch windows.

Responsibilities

• Own the operating process and day-to-day coordination for weekly accelerated patching and urgent 3-day cases end-to-end.
• Oversee assigned accelerated patch cycles from scope through testing, deployment, live verification and closure.
• Maintain cycle plans, RACI, action logs, deadlines, approvals and escalation status.
• Coordinate readiness across GIS, HCL, Open Systems and Middleware teams, SBE, Network and Change Management.
• Track patch scope, VRAs, deferments, exclusions, failed patches and validation evidence.
• Support rostered overnight, weekend and public-holiday patching activities.
• Define SOPs, control gates, cut-off times, escalation paths and duty coverage.
• Coordinate process walkthroughs, readiness reviews and BAU transition.
• Compile case closure records and evidence for SLA, KORI and KRCSA.
• Identify gaps and raise requirements to Tooling, Data & Automation for implementation.

Skills

OpenSystems admin

Patching operations

VRA coordination

Cross-team coordination

SOP

RACI

Control gates

Evidence closure

24x7 readiness

Education

IT-related degree

Tools

WebLogic

WebSphere

JBoss

Apache HTTPD/Tomcat

Job description

SAKSOFT PTE LIMITED is seeking a Patching Operations Process Specialist to own weekly accelerated patching and urgent 3-day cases end-to-end within our Singapore infrastructure. You will coordinate across GIS, Open Systems, Middleware, and Change Management teams, maintaining cycle plans and evidence closure, while driving readiness for 24x7 operations.

The role requires a Diploma or Bachelor in IT/Engineering and 5–8 years in infrastructure operations, patch management, or technology process