Patching Operations Process Specialist

SAKSOFT PTE LIMITED; Singapore; Presencial; SGD 100.000 - 145.000; Jornada completa

Descripción de la vacante

SAKSOFT PTE LIMITED is seeking a Patching Operations Process Specialist to own weekly accelerated patching and urgent 3-day cases end-to-end within our Singapore infrastructure. You will coordinate across GIS, Open Systems, Middleware, and Change Management teams, maintaining cycle plans and evidence closure, while driving readiness for 24x7 operations.

The role requires a Diploma or Bachelor in IT/Engineering and 5–8 years in infrastructure operations, patch management, or technology process

Formación

• Diploma or bachelor’s degree in Information Technology, Computer Science, Engineering or related discipline.
• 5–8 years in infrastructure operations, patch management, change coordination, or technology process governance.
• Hands-on knowledge of Open Systems administration including Windows/Linux/Unix patching.
• Experience coordinating production changes across infrastructure, middleware and applications.
• Familiar with CRQ/change processes, VRAs, rollback and post-patch validation.
• Willingness to support overnight/weekend/holiday patch windows.

Responsabilidades

• Own the operating process and day-to-day coordination for weekly accelerated patching and urgent 3-day cases end-to-end.
• Oversee assigned accelerated patch cycles from scope through testing, deployment, live verification and closure.
• Maintain cycle plans, RACI, action logs, deadlines, approvals and escalation status.
• Coordinate readiness across GIS, HCL, Open Systems and Middleware teams, SBE, Network and Change Management.
• Track patch scope, VRAs, deferments, exclusions, failed patches and validation evidence.
• Support rostered overnight, weekend and public-holiday patching activities.
• Define SOPs, control gates, cut-off times, escalation paths and duty coverage.
• Coordinate process walkthroughs, readiness reviews and BAU transition.
• Compile case closure records and evidence for SLA, KORI and KRCSA.
• Identify gaps and raise requirements to Tooling, Data & Automation for implementation.

Conocimientos

OpenSystems admin

Patching operations

VRA coordination

Cross-team coordination

SOP

RACI

Control gates

Evidence closure

24x7 readiness

Educación

IT-related degree

Herramientas

WebLogic

WebSphere

JBoss

Apache HTTPD/Tomcat

Descripción del empleo

Experience

6-9 Years

Role

Patching Operations Process Specialist

Key Skills

• OpenSystems and middleware administration / patching knowledge
• Acceleratedpatch operations, change, VRA and cross-team coordination
• SOP, RACI, control gates, evidence closure and 24x7 operational readiness

Responsibilities

• Own the operating process and day-to-day coordination needed to run weekly accelerated patching and urgent 3-day cases end-to-end. This role is accountable for operating rhythm, readiness, cross-team hand-offs, escalation and evidence closure.
• Oversee / accountable for assigned accelerated patch cycles from scope confirmation through testing, deployment, live verification, reconciliation and closure
• Maintain cycle plans, RACI, action logs, decision deadlines, approvals, dependencies, risks and escalation status
• Coordinate readiness across GIS, HCL, Open Systems and Middleware teams, SBE, Network, application custodians, TCOE, Service Recovery and Change Management
• Track patch scope, CRQ readiness, approved VRAs, deferments, exclusions, failed patches, rollback actions and pending validation evidence
• Support rostered overnight, weekend and public-holiday patching activities, including bridge coordination and handover to accountable decision owners
• Define and maintain SOPs, control gates, cut-off times, escalation paths, duty coverage and exception routes for weekly and urgent patching lanes
• Coordinate process walkthroughs, readiness reviews, dress rehearsals and transition into BAU
• Compile case closure records and support SLA, KORI and KRCSA evidence preparation
• Identify recurring process or ownership gaps and raise requirements to the Tooling, Data & Automation role for implementation

Requirements

Diploma or bachelor’s degree in Information Technology, Computer Science, Engineering or related discipline

• Minimum 5–8 years in infrastructure operations, patch management, change coordination, service delivery or technology process governance
• Hands‑on knowledge of Open Systems administration covering Windows, Linux/Unix and server patching principles
• Working knowledge of middleware administration and patching, such as WebLogic, WebSphere, JBoss, Apache HTTPD/Tomcat or equivalent platforms
• Experience coordinating production changes across infrastructure, middleware and application teams
• Working knowledge of CRQ/change processes, VRA/exception handling, rollback and post-patch validation
• Comfortable supporting rostered overnight, weekend and public‑holiday activities when patch windows require
• Strong documentation, stakeholder follow‑up, issue triage and escalation discipline
• ITIL certification or equivalent service‑management experience is preferred