Patching Operations Process Specialist

Saksoft Pte Ltd; Singapore; Presencial; SGD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Saksoft Pte Ltd is seeking a Patch Operations Process Specialist to run weekly accelerated patching and urgent 3-day cases end-to-end. You will own the operating rhythm, readiness, escalation, and evidence closure across multiple teams including GIS, Open Systems and Middleware.

The role requires 5–8 years in infrastructure operations, strong patching knowledge across Windows/Linux, and experience with middleware platforms. ITIL experience preferred and willingness to cover non-standard hours.

Formación

• Degree in IT/CS/Engineering or related field required.
• 5–8 years in infrastructure operations, patch management or change governance.
• Hands-on knowledge of Windows/Linux/Unix patching and Open Systems
• Experience coordinating production changes across multiple teams
• Knowledge of CRQ/change processes, VRAs, rollbacks and post-patch validation
• Willingness to cover overnight/weekend/public-holiday shifts when patch windows occur
• ITIL certification or service-management experience preferred

Responsabilidades

• Own the operating process and day-to-day coordination for weekly accelerated patching and urgent cases end-to-end.
• Oversee cycles from scope through testing, deployment, live verification and closure.
• Maintain cycle plans, RACI, action logs, deadlines, dependencies and escalation status.
• Coordinate readiness across GIS, Open Systems, Middleware, and supporting teams.
• Track patch scope, VRAs, deferments, exclusions, failed patches and validation evidence.
• Support rostered overnight, weekend, and public-holiday patching activities and handovers.
• Define SOPs, control gates, cut-off times, escalation paths and duty coverage.
• Lead process walkthroughs, readiness reviews and transition into BAU.
• Compile closure records and support SLA/evidence preparation.
• Identify gaps and raise requirements for tooling and automation.

Conocimientos

OpenSystems admin

Middleware admin

Patching knowledge

Change coordination

VRA handling

SOP & RACI

24x7 readiness

Educación

Diploma or Bachelor's in IT/CS/Engineering

Herramientas

WebLogic

WebSphere

JBoss

Apache HTTPD/Tomcat

Descripción del empleo

Experience

6-9 Years

Role

Patching Operations Process Specialist

Key Skills

• OpenSystems and middleware administration / patching knowledge
• Acceleratedpatch operations, change, VRA and cross-team coordination
• SOP, RACI, control gates, evidence closure and 24x7 operational readiness

Responsibilities

• Own the operating process and day-to-day coordination needed to run weekly accelerated patching and urgent 3-day cases end-to-end. This role is accountable for operating rhythm, readiness, cross-team hand-offs, escalation and evidence closure.
• Oversee / accountable for assigned accelerated patch cycles from scope confirmation through testing, deployment, live verification, reconciliation and closure
• Maintain cycle plans, RACI, action logs, decision deadlines, approvals, dependencies, risks and escalation status
• Coordinate readiness across GIS, HCL, Open Systems and Middleware teams, SBE, Network, application custodians, TCOE, Service Recovery and Change Management
• Track patch scope, CRQ readiness, approved VRAs, deferments, exclusions, failed patches, rollback actions and pending validation evidence
• Support rostered overnight, weekend and public-holiday patching activities, including bridge coordination and handover to accountable decision owners
• Define and maintain SOPs, control gates, cut-off times, escalation paths, duty coverage and exception routes for weekly and urgent patching lanes
• Coordinate process walkthroughs, readiness reviews, dress rehearsals and transition into BAU
• Compile case closure records and support SLA, KORI and KRCSA evidence preparation
• Identify recurring process or ownership gaps and raise requirements to the Tooling, Data & Automation role for implementation

Requirements

Diploma or bachelor’s degree in Information Technology, Computer Science, Engineering or related discipline

• Minimum 5–8 years in infrastructure operations, patch management, change coordination, service delivery or technology process governance
• Hands‑on knowledge of Open Systems administration covering Windows, Linux/Unix and server patching principles
• Working knowledge of middleware administration and patching, such as WebLogic, WebSphere, JBoss, Apache HTTPD/Tomcat or equivalent platforms
• Experience coordinating production changes across infrastructure, middleware and application teams
• Working knowledge of CRQ/change processes, VRA/exception handling, rollback and post-patch validation
• Comfortable supporting rostered overnight, weekend and public‑holiday activities when patch windows require
• Strong documentation, stakeholder follow‑up, issue triage and escalation discipline
• ITIL certification or equivalent service‑management experience is preferred