Part-time Administrator (Tuition Centre)

MIND ON EDUCATION LEARNING CENTRE; Singapore; On-site; SGD 17,000 - 25,000; Part time

Job summary

MIND ON EDUCATION LEARNING CENTRE is seeking a personable front desk coordinator to be the face and voice of our tuition centre. You will handle parent communications, liaise with teachers, and support administrative operations in a busy learning environment.

The role requires excellent English and Chinese communication, ticketing and scheduling proficiency, and a positive, patient attitude. This is a part-time on-site position, with weekday and weekend hours.

Qualifications

• Articulate in English (and local language) with clear explanations.
• 1–2 years in a customer-facing role; fresh graduates with strong communication are welcome.
• Polytechnic Diploma or Bachelor's degree is required.
• Fluent in English and Chinese.
• Proficient with scheduling software and basic spreadsheets.

Responsibilities

• Serve as the primary contact for parents, explain curriculum, class progress, and fees clearly and empathetically.
• Manage class enrolment, scheduling, attendance, and fee collection; maintain student records.
• Address walk-in and phone inquiries; resolve parent concerns and assist during transitions.

Skills

English fluency

Chinese fluency

Communication skills

Multitasking

Tech literacy

Customer-facing experience

Education

Polytechnic Diploma

Bachelor's degree

Tools

Scheduling software

Spreadsheets

WhatsApp / Parent Portal apps

Job description

Role Summary

We are looking for an articulate and personable individual to be the face and voice of our tuition centre. Unlike a pure administrative role, this position requires a confident communicator who can build trust with parents, address concerns, and liaise professionally with teachers and external partners.

Key Responsibilities

1. Parent & Stakeholder Communication (Core Focus)

• Serve as the primary point of contact for parents, explaining curriculum details, class progress, and fee structures clearly and empathetically.
• Conduct parent orientation sessions and handle difficult conversations (e.g., academic underperformance, schedule changes) with professionalism.
• Liaise between teachers and parents, relaying feedback on student progress or behavioural issues.
• Communicate with school partners and external vendors as needed.

2. Front Desk & Administrative Operations

• Manage class enrolment, scheduling, attendance tracking, and fee collection.
• Maintain accurate student records and centre databases.
• Oversee daily centre operations (classroom setup, inventory of materials, facility tidiness).
• Process payments, issue receipts, and follow up on outstanding fees.

3. Customer Service & Issue Resolution

• Address walk-in and phone inquiries about programmes, schedules, and fees.
• Proactively identify and resolve parent concerns before they escal.
• Assist students during transition times (e.g., dismissal, late pickup) with patience.

Competencies & Requirements

Essential:

• Articulation: Excellent spoken and written English (and/or the local language of instruction). Able to explain complex policies simply and confidently.
• Stakeholder Management: Proven ability to speak persuasively and calmly with parents, teachers, and management - including handling complaints without defensiveness.
• Organisational Skills: Ability to multitask in a fast-paced environment (phone, walk-ins, admin tasks).
• Tech Proficiency: Comfortable with scheduling software, basic spreadsheets, and messaging platforms like WhatsApp or Parent Portal apps.
• Fluent in English and Chinese
• Minimum: Polytechnic Diploma or Bachelors
• Experience: 1-2 years in a customer-facing role (education, retail, or hospitality). Fresh graduates with strong communication skills are welcome to apply.

Preferred

• Prior work in a tuition centre, enrichment school, or preschool.
• Basic knowledge of the local education system (e.g., PSLE, O/A-Levels, or equivalent).

Personal Attributes

• Approachable & patient - especially with anxious parents or young children.
• Diplomatic - can say "no" (e.g., to refund requests or schedule changes) while preserving the relationship.
• Proactive - anticipates questions and prepares answers before parents ask.
• Resilient - remains composed during peak hours or when handling complaints.

Working Condition

• Operating Hours: Weekdays: 1:30pm - 9pm, Weekends: 9am - 6pm
• This role is not remote - it requires physical presence at the front desk.
• Employment Type: Part-time contract