Centre Executive (Tuition Centre)

Achievers Dream Learning Centre; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

Achievers Dream Learning Centre in Singapore is seeking a friendly front desk assistant to be the first point of contact for students and parents. You will help with registrations, enquiries, and payments, and communicate centre policies.

In this role you will promote courses and packages, handle signups and renewals, and coordinate class schedules with teachers and admin. The ideal candidate is organized, reliable, and eager to work in a supportive team.

Qualifications

• Experience in customer service, sales, or admin roles.
• Comfort with enrolling and explaining tuition packages.
• Strong communication and listening skills.
• Proficient with common software tools.

Responsibilities

• Greet visitors and assist with registrations, enquiries, and payments.
• Explain courses and packages to parents and students.
• Schedule classes, manage rescheduling, and attendance records.
• Maintain student records and fee payments; prepare simple reports.
• Collaborate with teachers and supervisors to support operations.

Skills

Customer service

Sales

Communication skills

Organised

Multitasking

Teamwork

Tools

Microsoft Office

Google Suite

Job description

Role Overview

• Be the primary point of contact for students and parents. You’ll assist with registration, enquiries, and payments, as well as communicate about class packages and schedules. This role requires strong people skills, comfort in sales, and the ability to create a positive and welcoming centre environment.

Main Responsibilities:

Front Desk & Customer Support

• Welcome and attend to all walk-in visitors, students, and parents warmly.
• Answer inquiries via phone, WhatsApp, or in person about courses, schedules, and centre policies.
• Guide parents through registration, trial bookings, and payment procedures.
• Effectively handle walk-ins and follow up on new leads.

Sales & Programme Promotion

• Explain tuition classes and packages clearly to parents and students.
• Confidently promote courses, recommend packages, and encourage enrolments or renewals.
• Address objections and questions, tailoring recommendations to family needs.

Scheduling & Coordination

• Assist with class scheduling, including rescheduling or cancellations.
• Coordinate make-up lessons and keep detailed, accurate attendance records.

Administrative Support

• Maintain updated student records, enrolment information, and fee payment status.
• Prepare simple reports as needed (attendance, billing summaries).
• Assist with filing, data entry, document preparation, and keeping the front desk tidy.

Team Collaboration

• Work closely with teachers and supervisors to support centre operations.
• Help with logistics, preparing materials, and centre upkeep.

What We’re Looking For

• Enjoys helping and talking with parents and students.
• Comfortable sharing information on tuition packages and closing sales.
• Good communication and listening skills.
• Organized, detail-oriented, and able to multi-task.
• Friendly, reliable, and eager to work in a supportive team.

Working hours: 3 weekdays (12:00pm to 8:00pm) + 2 weekends (10.30am to 7.30pm）

Requirements

• Previous leadership，customer service, sales, or admin experience, ideally in education.
• Proficient with Microsoft Office or Google Suite.
• Able to learn centre processes and software quickly.
• Ready to start soon and commit to the required schedule.