Admin Executive (Tuition Centre)

Achievers Dream Learning Centre; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

Achievers Dream Learning Centre in Singapore is seeking a friendly front desk coordinator to be the first point of contact for students and parents. You’ll handle registrations, enquiries, and payments while promoting class packages and schedules.

You’ll greet visitors, answer inquiries by phone, WhatsApp, or in person, assist with trial bookings, and coordinate make-up lessons. The role requires strong people skills, sales comfort, and a team‑oriented approach to keep the centre welcoming and

Qualifications

• Experience in customer service or sales preferred.
• Comfortable handling registrations and payments.
• Proficient with Office tools and quick learner.

Responsibilities

• Welcome and attend to walk-in visitors, students, and parents.
• Answer inquiries via phone, WhatsApp, or in person about courses, schedules, and policies.
• Guide parents through registration, trial bookings, and payment procedures.
• Effectively handle walk-ins and follow up on new leads.
• Explain tuition packages and promote courses to encourage enrolments.
• Assist with class scheduling, including rescheduling or cancellations.
• Coordinate make-up lessons and keep attendance records.
• Maintain student records, enrolments, and fee payment status.
• Prepare simple reports (attendance, billing) and support front desk tasks.
• Work with teachers and supervisors to support centre operations.

Skills

People skills

Sales ability

Communication

Organized

Multi-tasking

Teamwork

Tools

Microsoft Office

Google Suite

Job description

Role Overview

• Be the primary point of contact for students and parents. You’ll assist with registration, enquiries, and payments, as well as communicate about class packages and schedules. This role requires strong people skills, comfort in sales, and the ability to create a positive and welcoming centre environment.

Main Responsibilities:

• Welcome and attend to all walk-in visitors, students, and parents warmly.
• Answer inquiries via phone, WhatsApp, or in person about courses, schedules, and centre policies.
• Guide parents through registration, trial bookings, and payment procedures.
• Effectively handle walk-ins and follow up on new leads.

Front Desk & Customer Support

• Explain tuition classes and packages clearly to parents and students.
• Confidently promote courses, recommend packages, and encourage enrolments or renewals.
• Address objections and questions, tailoring recommendations to family needs.

Scheduling & Coordination

• Assist with class scheduling, including rescheduling or cancellations.
• Coordinate make-up lessons and keep detailed, accurate attendance records.

Administrative Support

• Maintain updated student records, enrolment information, and fee payment status.
• Prepare simple reports as needed (attendance, billing summaries).
• Assist with filing, data entry, document preparation, and keeping the front desk tidy.

Team Collaboration

• Work closely with teachers and supervisors to support centre operations.
• Help with logistics, preparing materials, and centre upkeep.

What We’re Looking For

• Enjoys helping and talking with parents and students.
• Comfortable sharing information on tuition packages and closing sales.
• Good communication and listening skills.
• Organized, detail-oriented, and able to multi-task.
• Friendly, reliable, and eager to work in a supportive team.

Working hours: 3 weekdays (12:00pm to 8:00pm) + 2 weekends (10.00am to 8.00pm）

Requirements

• Previous leadership，customer service, sales, or admin experience, ideally in education.
• Proficient with Microsoft Office or Google Suite.
• Able to learn centre processes and software quickly.
• Ready to start soon and commit to the required schedule.