Part Time Admin Assistant (Front Desk)

Heartland Rehab Pte Ltd; Singapore; On-site; SGD 28,000 - 50,000; Full time

Job summary

Heartland Rehab Pte Ltd in Queenstown (Alexandra Central Mall) is seeking an Administrative Assistant to support clinic operations and ensure a seamless patient experience. You will be the first point of contact for patients, handling appointments, inquiries, and various admin tasks.

The ideal candidate is proactive, detail-oriented, with 1–2 years in admin or customer service, preferably in healthcare, and proficient with Microsoft Office and clinic management software.

Qualifications

• Diploma or equivalent qualification in Business Administration, Healthcare Management, or related field.
• 1-2 years of experience in an administrative or customer service role, preferably in a healthcare or clinic setting.
• Strong interpersonal and communication skills.
• Proficient in Microsoft Office (Word, Excel, Outlook) and clinic management software.
• Organized, detail-oriented, and able to multitask in a fast-paced environment.
• Customer-focused with a warm and approachable demeanor.
• Must be able to commit as per stated hours above.

Responsibilities

• Greet and assist patients in a friendly and professional manner.
• Manage patient appointments, scheduling, and rescheduling efficiently.
• Handle patient inquiries via phone, email, and walk-ins.
• Assist patients with registration, payment processing, and insurance claims.
• Maintain accurate patient records and clinic databases.
• Assist in billing, invoicing, and payment collection.
• Coordinate with therapists and support staff to ensure smooth clinic operations.
• Manage inventory of office supplies and clinic essentials.
• Handle general administrative tasks, including filing, data entry, and correspondence.
• Support clinic events, workshops, and marketing initiatives.

Skills

Customer service

Scheduling

Microsoft Office

Communication skills

Education

Diploma in Business Administration

Tools

Clinic management software

Job description

Working Hours:
Monday to Friday 5pm - 8pm
Saturday 8am - 5pm (with 1 hour lunch break)
Working Location: Queenstown (Alexandra Central Mall)

We are looking for a proactive and detail-orientedAdministrative Assistantto support our clinic operations and ensure a seamlesspatient experience. If you have excellent organizational skills, a positiveattitude, and a passion for healthcare administration, we’d love to hear fromyou!

Role Overview:

The Administrative Assistant will be responsible for handling daily administrative and front-desk duties, ensuring smooth clinic operations, and providing excellent customer service. You will be the first point of contact for patients, assisting with appointment scheduling, inquiries, and administrative tasks.

Key Responsibilities:

Front Desk & Customer Service:

• Greet and assist patients in a friendly and professional manner.
• Manage patient appointments, scheduling, and reschedulingefficiently.
• Handle patient inquiries via phone, email, and walk-ins.
• Assist patients with registration, payment processing, and insurance claims.

Administrative Duties:

• Maintain accurate patient records and clinic databases.
• Assist in billing, invoicing, and payment collection.
• Coordinate with therapists and support staff to ensure smoothclinic operations.
• Manage inventory of office supplies and clinic essentials.
• Handle general administrative tasks, including filing, dataentry, and correspondence.

Clinic Support & Operations:

• Ensure a clean and organized reception and waiting area.
• Support clinic events, workshops, and marketing initiatives.
• Liaise with vendors, suppliers, and external partners as needed.
• Assist with any ad-hoc administrative duties as assigned by the management team.

Requirements:

• Diploma or equivalent qualification in Business Administration,Healthcare Management, or a related field.
• At least 1-2 years of experience in an administrative or customer service role, preferably in a healthcare or clinic setting.
• Strong interpersonal and communication skills.
• Proficient in Microsoft Office (Word, Excel, Outlook) and clinicmanagement software.
• Organized, detail-oriented, and able to multitask in a fasteach-paced environment.
• Customer-focused with a warm and approachable demeanor.
• Ability to work independently and as part of a team.
• Must be able to commit as per stated hours above