Clinic Admin & Front Desk Specialist (Evenings + Saturdays)

Heartland Rehab Pte Ltd; Singapore; On-site; SGD 28,000 - 50,000; Full time

Job summary

Heartland Rehab Pte Ltd in Queenstown (Alexandra Central Mall) is seeking an Administrative Assistant to support clinic operations and ensure a seamless patient experience. You will be the first point of contact for patients, handling appointments, inquiries, and various admin tasks.

The ideal candidate is proactive, detail-oriented, with 1–2 years in admin or customer service, preferably in healthcare, and proficient with Microsoft Office and clinic management software.

Qualifications

• Diploma or equivalent qualification in Business Administration, Healthcare Management, or related field.
• 1-2 years of experience in an administrative or customer service role, preferably in a healthcare or clinic setting.
• Strong interpersonal and communication skills.
• Proficient in Microsoft Office (Word, Excel, Outlook) and clinic management software.
• Organized, detail-oriented, and able to multitask in a fast-paced environment.
• Customer-focused with a warm and approachable demeanor.
• Must be able to commit as per stated hours above.

Responsibilities

• Greet and assist patients in a friendly and professional manner.
• Manage patient appointments, scheduling, and rescheduling efficiently.
• Handle patient inquiries via phone, email, and walk-ins.
• Assist patients with registration, payment processing, and insurance claims.
• Maintain accurate patient records and clinic databases.
• Assist in billing, invoicing, and payment collection.
• Coordinate with therapists and support staff to ensure smooth clinic operations.
• Manage inventory of office supplies and clinic essentials.
• Handle general administrative tasks, including filing, data entry, and correspondence.
• Support clinic events, workshops, and marketing initiatives.

Skills

Customer service

Scheduling

Microsoft Office

Communication skills

Education

Diploma in Business Administration

Tools

Clinic management software

Job description

Heartland Rehab Pte Ltd in Queenstown (Alexandra Central Mall) is seeking an Administrative Assistant to support clinic operations and ensure a seamless patient experience. You will be the first point of contact for patients, handling appointments, inquiries, and various admin tasks.

The ideal candidate is proactive, detail-oriented, with 1–2 years in admin or customer service, preferably in healthcare, and proficient with Microsoft Office and clinic management software.