Clinic Assistant (Office Hours)

Private Advertiser; Singapore; On-site; SGD 24,000 - 36,000; Full time

Benefits offered by this job

21 days annual leave

AWS + performance bonus

Job summary

Private Advertiser seeks a Receptionist to manage front-desk duties, patient registration, and cash handling in a healthcare environment. You will assist with appointment bookings, insurance inquiries, and financial counselling for procedures.

Role requires strong communication, teamwork, and computer literacy. Working hours are Mon–Fri 8:30am–5:30pm with alternate Saturdays; PH closed. Prior healthcare exposure is preferred.

Qualifications

• Minimum 1 year of experience in a reception/administrative role.
• Good communication and interpersonal skills.
• Collaborative, team player with a positive attitude.
• Proactive, helpful, efficient and client-focused.
• Basic computer literacy required.

Responsibilities

• Handle patient registration and maintain accurate records.
• Answer calls/WhatsApp/emails for appointments or queries.
• Coordinate lab/surgeries and ensure timely results for doctors.
• Provide financial counselling for procedures and payments.
• Submit insurance claims and manage daily cash/closure of accounts.
• Scan and file medical reports, forms and IDs.
• Maintain clean and orderly reception and waiting areas.
• Assist in pre-op and post-op patient education.

Skills

Communication

Interpersonal skills

Team player

Computer literacy

Customer service

Job description

• Office Hours
• 21 Days AL
• AWS + Performance Bonus

Job Summary:

Responsible for reception duties regarding, registration, financial counselling, collection of payment and other administration duties

Roles and Responsibilities

Patient Care Management

• Perform patient registration for all patients by obtaining patient’s addresses, contact details, insurance, information and medical histories accurately
• Answer phone call/WhatsApp/emails timely for appointment requests/queries/surgeries
• Book lab/surgeries for patients, facilitate smooth arrangements and ensure results are promptly received for doctor’s review
• Provide accurate financial counselling for procedures/surgeries patient and the patient’s family
• Assist in applying for insurance LOG & other matters relating to insurance (eg. Enquiries)
• Cashiering duties & and ensuring accurate closure of daily accounts
• Submit claims promptly and accurately for corporate patients
• Ensure that all relevant patient medical reports/forms and ID are scanned and saved.
• Maintain cleanliness and tidiness of counter and patient’s waiting areas
• Understand basic principles of breast disease & treatments
• Provide patient education on pre-op and post-op instructions (eg fasting, admission time)
• Accurately referral sources for new patients into the system
• Assume additional adhoc duties as directed by supervisors.

Qualifications and Education Requirements

• Minimum 1 years of experience
• Good communication and interpersonal skill
• Collaborative, team player
• Positive & friendly attitude – initiative, cooperative, helpful, efficient
• Computer literacy
• Preferably has experience in healthcare setting

Working Hours

Mon to Fri 8.30am to 5.30pm

Saturday 8.30am to 12.30pm or 9am to 1pm as as scheduled

PH closed