Front Desk

VLIFE (GWC) PTE. LTD.; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

VLIFE (GWC) PTE. LTD. seeks a friendly, organized Front Desk to greet patients, manage appointments, and support clinical staff. You will handle registrations, inquiries, payments, and documentation while maintaining privacy and accuracy in patient records.

The role requires 2–3 years in reception or healthcare admin, strong communication, and the ability to work shifts including weekends and evenings. This position is based in Singapore and may involve cross-site coordination.

Qualifications

• 2–3 years of experience in receptionist, front desk, customer service or healthcare admin role.
• Diploma or equivalent in Business Administration, Healthcare Administration, or related field.
• Proficiency in Microsoft Office and clinic management software.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Ability to handle sensitive patient information with discretion.
• Willingness to support neighbouring clinics via cross-deployment when required.
• Able to work shifts, including weekends and evenings when required.

Responsibilities

• Welcome patients and provide a warm, professional reception.
• Answer calls, emails and inquiries; assist new patients with registration.
• Manage appointments and practitioner calendars; send reminders.
• Maintain accurate patient records and billing information.
• Prepare daily reports and support clinic operations and marketing activities.

Skills

Customer service

Communication

Organization

Education

Diploma in Business Administration

Healthcare Administration

Tools

MS Office

Clinic management software

Job description

We are seeking a friendly, organized, and customer-focused Front Desk to be the first point of contact for patients at our clinic. The ideal candidate will ensure a welcoming patient experience, manage appointments efficiently, handle administrative duties, and support the clinical team in delivering exceptional patient care.

Key Responsibilities

• Patient Reception & Customer Service
• Welcome patients warmly and create a positive first impression.
• Answer phone calls, emails, and patient inquiries professionally.
• Assist new patients with registration forms and clinic onboarding procedures.
• Address patient concerns and elevate issues when necessary.

Appointment & Schedule Management

• Schedule, confirm, and reschedule patient appointments.
• Manage practitioner calendars to optimize clinic flow.
• Send appointment reminders and follow-up communications.
• Maintain accurate patient records and appointment history.

Administrative Duties

• Register patients and update personal and medical information in the clinic management system.
• Process payments, issue receipts, and manage billing transactions.
• Maintain confidentiality of patient information in accordance with clinic policies.
• Prepare daily reports and assist with administrative documentation.

Clinic Operations Support

• Ensure reception and waiting areas are clean, organized, and welcoming.
• Coordinate with operations team and support staff regarding patient schedules.
• Support clinic marketing initiatives, patient education programs, and promotional activities when required.

Requirements

• 2-3 years of experience in a receptionist, front desk, customer service, or healthcare administrative role.
• Diploma or equivalent qualification in Business Administration, Customer Service, Healthcare Administration, or related field.
• Proficiency in Microsoft Office and clinic management software.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Ability to handle sensitive patient information with discretion.
• Willingness to support neighbouring clinics through cross-deployment when required.
• Able to work shifts, including weekends and evenings when required.