Park Operations Lead - Guest Experience & Safety

Mandai Wildlife Group; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

Mandai Wildlife Group is seeking a seasoned Hospitality Operations Supervisor to manage the Singapore Zoo and Boardwalk daily, ensuring safe, efficient, and memorable guest experiences. You will lead a team, coach staff, and coordinate with contractors and internal stakeholders to meet service standards, plan for peak periods, and continuously improve processes and safety.

This on-site role requires at least five years in guest-facing supervision in hospitality or tourism, with a diploma or

Qualifications

• Minimum 5 years in hospitality or tourism in a guest-facing supervisory role.
• Diploma or degree in Tourism/Hospitality Management or equivalent.
• Proven leadership and people management abilities.
• Strong verbal and written communication skills; weekend/public holiday work.

Responsibilities

• Lead day-to-day operations across Singapore Zoo and Boardwalk, ensuring safety and efficiency.
• Drive excellence in guest experience by identifying service gaps, implementing improvements, and enhancing the end-to-end guest journey.
• Lead, coach, and develop team members to build a high-performing culture of accountability, collaboration, service excellence, and continuous improvement.
• Ensure operational readiness for daily operations, peak visitation periods, events, and new initiatives through effective manpower deployment, resource planning, and coordination.
• Monitor operational performance, guest feedback, incidents, and KPIs, taking timely corrective actions to address issues and improve outcomes.
• Partner closely with internal stakeholders, tenants, contractors, and external agencies to resolve operational challenges and deliver seamless park operations and guest experiences.
• Identify and drive process improvement initiatives to enhance operational efficiency, productivity, service quality, and cost effectiveness.
• Ensure compliance with safety standards, operational procedures, regulatory requirements, and company policies, while fostering a strong safety-first culture within the team.
• Support the Park Manager in strategic planning, operational projects, and business improvement initiatives by providing operational insights, recommendations, and execution support.

Skills

Guest-facing supervision

People management

Service excellence

Communication skills

Operational planning

Education

Diploma/Degree in Tourism/Hospitality Management

Job description

Mandai Wildlife Group is seeking a seasoned Hospitality Operations Supervisor to manage the Singapore Zoo and Boardwalk daily, ensuring safe, efficient, and memorable guest experiences. You will lead a team, coach staff, and coordinate with contractors and internal stakeholders to meet service standards, plan for peak periods, and continuously improve processes and safety.

This on-site role requires at least five years in guest-facing supervision in hospitality or tourism, with a diploma or