Senior Executive (Events/Operations), Indoor Attractions & Experiences

Mandai Wildlife Group; Singapore; On-site; SGD 67,000 - 89,000; Full time

Job summary

Mandai Wildlife Group is seeking an experienced Operations Lead to oversee attractions in Singapore and elevate guest experiences. You will lead recruitment, onboard new team members, and ensure safety, quality, and regulatory compliance across operations, including ticketing and cash handling.

A Diploma or Degree and 3+ years in leadership are preferred. You will supervise rotating shifts and drive training while collaborating to improve efficiency and guest satisfaction.

Qualifications

• Diploma or Degree.
• At least 3 years of relevant experience, preferably with leadership and project management.
• Attractions experience is an added advantage.
• Service driven, pleasant, courteous and confident disposition.
• Excellent communication skills in written and spoken English.
• Excellent team player who can also work independently.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Able to work on rotating shifts including weekends and public holidays.

Responsibilities

• Write, review and update SOPs and RA to ensure they are clear and compliant with standards and policies.
• Lead the hiring process including recruitment, interviews and selection of team members.
• Conduct familiarisation and onboarding trainings for the team.
• Perform attractions wide and department duty coverage, including incidents management.
• Manage ticketing and cash handling procedures and ensure smooth day-to-day operations.
• Ensure all attractions operate in accordance with safety regulations and quality standards.
• Deliver excellent guest experience and manage guest feedback on-ground.
• Review and execute ideas to improve business growth, safety, guest experience and efficiency.

Skills

Leadership

Recruitment

Training

Communication

Time management

Problem solving

Education

Diploma or Degree

Tools

Word

Excel

PowerPoint

Job description

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Job Duties and Responsibilities:

• Write, review and update Standard Operating Procedures (SOPs) and Risk Assessment (RA) to ensure they are clear, easy to follow and compliant with industry standards, regulations and internal policies.
• Lead the hiring process including recruitment, interviews and selection of the team members.
• Conduct familiarisation and onboarding trainings for the team members.
• Perform attractions wide and department duty coverage role, providing communications to other departments, including incidents management.
• Perform shift responsibilities and ensure smooth day-to-day operations of the attractions including queue and crowd management and ensuring attractions cleanliness and show quality.
• Manage ticketing and cash handling procedures.
• Ensure all attractions operate in accordance with safety regulations, quality standards and company policies
• Ensure delivery of excellent guest experience, including management of guest feedback on-ground and closing service lapses.
• Review, propose and execute ideas to improve business growth, attraction enhancements, safety standards, guest experience and operational efficiency
• Recruit, train, and develop team members to maintain high levels of engagement, performance, safety and guest services, fostering a collaborative and performance-driven environment.
• Responsible for team members management, including manpower planning/deployment and performance reviews to ensure high employee morale and productivity.
• Assist to generate reports and perform data analysis.
• Assist in wildlife management efforts.
• Manage assigned portfolio and projects.
• Other relevant duties as assigned.

Job Requirements:

• Diploma or Degree.
• At least 3 years of relevant experience, preferably with experience in leadership and project management.
• Attractions’ experience will be an added advantage.
• Service driven, pleasant, courteous, and confident disposition.
• Excellent communication skills with good command of written and spoken English.
• Excellent team player who can also work independently.
• Resourceful self-starter with a keen work attitude, good with time management and problem-solving.
• Proficient in Microsoft Office applications (Word, Excel and Powerpoint).
• Able to work on rotating shifts including weekends and public holidays.