Manager, Park Operations - Singapore Zoo

Mandai Wildlife Group; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

Mandai Wildlife Group is seeking a seasoned Hospitality Operations Supervisor to manage the Singapore Zoo and Boardwalk daily, ensuring safe, efficient, and memorable guest experiences. You will lead a team, coach staff, and coordinate with contractors and internal stakeholders to meet service standards, plan for peak periods, and continuously improve processes and safety.

This on-site role requires at least five years in guest-facing supervision in hospitality or tourism, with a diploma or

Qualifications

• Minimum 5 years in hospitality or tourism in a guest-facing supervisory role.
• Diploma or degree in Tourism/Hospitality Management or equivalent.
• Proven leadership and people management abilities.
• Strong verbal and written communication skills; weekend/public holiday work.

Responsibilities

• Lead day-to-day operations across Singapore Zoo and Boardwalk, ensuring safety and efficiency.
• Drive excellence in guest experience by identifying service gaps, implementing improvements, and enhancing the end-to-end guest journey.
• Lead, coach, and develop team members to build a high-performing culture of accountability, collaboration, service excellence, and continuous improvement.
• Ensure operational readiness for daily operations, peak visitation periods, events, and new initiatives through effective manpower deployment, resource planning, and coordination.
• Monitor operational performance, guest feedback, incidents, and KPIs, taking timely corrective actions to address issues and improve outcomes.
• Partner closely with internal stakeholders, tenants, contractors, and external agencies to resolve operational challenges and deliver seamless park operations and guest experiences.
• Identify and drive process improvement initiatives to enhance operational efficiency, productivity, service quality, and cost effectiveness.
• Ensure compliance with safety standards, operational procedures, regulatory requirements, and company policies, while fostering a strong safety-first culture within the team.
• Support the Park Manager in strategic planning, operational projects, and business improvement initiatives by providing operational insights, recommendations, and execution support.

Skills

Guest-facing supervision

People management

Service excellence

Communication skills

Operational planning

Education

Diploma/Degree in Tourism/Hospitality Management

Job description

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Job Duties and Responsibilities:

• Lead and oversee the day-to-day operations of the assigned function across Singapore Zoo and the Boardwalk, ensuring the delivery of safe, efficient, and consistent operations.
• Drive excellence in guest experience by proactively identifying service gaps, implementing improvements, and enhancing the end-to-end guest journey.
• Lead, coach, and develop team members to build a high-performing culture of accountability, collaboration, service excellence, and continuous improvement.
• Ensure operational readiness for daily operations, peak visitation periods, events, and new initiatives through effective manpower deployment, resource planning, and coordination.
• Monitor operational performance, guest feedback, incidents, and key performance indicators (KPIs), taking timely corrective actions to address issues and improve outcomes.
• Partner closely with internal stakeholders, tenants, contractors, and external agencies to resolve operational challenges and deliver seamless park operations and guest experiences.
• Identify and drive process improvement initiatives to enhance operational efficiency, productivity, service quality, and cost effectiveness.
• Ensure compliance with safety standards, operational procedures, regulatory requirements, and company policies, while fostering a strong safety-first culture within the team.
• Support the Park Manager in strategic planning, operational projects, and business improvement initiatives by providing operational insights, recommendations, and execution support.

Job Requirements:

• At least 5 years of experience in hospitality or tourism industry in a guest-facing supervisory role.
• Diploma/Degree in Tourism/Hospitality Management or the equivalent.
• Proven leadership and people management ability to manage and motivate staff.
• Strong verbal and written communication skills.
• Able to work on weekends and public holidays.