Executive, Park Operations - Rainforest Wild Adventure WEST

Mandai Wildlife Group; Singapore; On-site; SGD 56,000 - 89,000; Full time

Job summary

Mandai Wildlife Group in Singapore is seeking a capable park operations professional to oversee day-to-day operations, guest experience, and staff management across the wildlife parks. You will manage queue and crowd control, safety, and reporting, ensuring smooth service and high standards.

With at least two years of relevant experience and leadership and project management skills, you will collaborate with teams to drive improvements, prepare reports, and support park-wide initiatives,

Qualifications

• Diploma or Degree.
• At least 2 years of relevant experience, preferably with experience in leadership and project management.
• Pleasant, courteous, and confident disposition.
• Excellent communication skills with good command of written and spoken English.
• Excellent team player who can also work independently.
• Resourceful self-starter with a keen work attitude, good with time management and problem-solving.
• Proficient in Microsoft Office applications (Word, Excel and PowerPoint).
• Able to work on weekends and public holidays.

Responsibilities

• Perform shift responsibilities and ensure smooth day-to-day operations of the park, including queue and crowd management, and ensuring park cleanliness.
• Ensure delivery of excellent guest experience, including management of guest feedback on-ground and closing service lapses.
• Manage incidents and raise incident reports as required.
• Ensure safe work practices are carried out.
• Review, propose and execute ideas to aid in improvements on park-related and guest experience matters.
• Assist in staff management, including manpower planning/deployment and training.
• Assist to generate and review reports.
• Assist in wildlife management efforts.
• Manage assigned portfolio and projects.
• Other relevant duties as assigned.

Skills

communication skills

team player

time management

problem solving

Education

Diploma or Degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Job Duties and Responsibilities

• Perform shift responsibilities and ensure smooth day-to-day operations of the park, including queue and crowd management, and ensuring park cleanliness.
• Ensure delivery of excellent guest experience, including management of guest feedback on-ground and closing service lapses.
• Manage incidents and raise incident reports as required.
• Ensure safe work practices are carried out.
• Review, propose and execute ideas to aid in improvements on park-related and guest experience matters.
• Assist in staff management, including manpower planning/deployment and training.
• Assist to generate and review reports.
• Assist in wildlife management efforts.
• Manage assigned portfolio and projects.
• Other relevant duties as assigned.

Job Requirements

• Diploma or Degree.
• At least 2 years of relevant experience, preferably with experience in leadership and project management.
• Pleasant, courteous, and confident disposition.
• Excellent communication skills with good command of written and spoken English.
• Excellent team player who can also work independently.
• Resourceful self-starter with a keen work attitude, good with time management and problem-solving.
• Proficient in Microsoft Office applications (Word, Excel and PowerPoint).
• Able to work on weekends and public holidays.