Senior Attractions Operations & Guest Experience Leader

Mandai Wildlife Group; Singapore; Presencial; SGD 67.000 - 89.000; Jornada completa

Descripción de la vacante

Mandai Wildlife Group is seeking an experienced Operations Lead to oversee attractions in Singapore and elevate guest experiences. You will lead recruitment, onboard new team members, and ensure safety, quality, and regulatory compliance across operations, including ticketing and cash handling.

A Diploma or Degree and 3+ years in leadership are preferred. You will supervise rotating shifts and drive training while collaborating to improve efficiency and guest satisfaction.

Formación

• Diploma or Degree.
• At least 3 years of relevant experience, preferably with leadership and project management.
• Attractions experience is an added advantage.
• Service driven, pleasant, courteous and confident disposition.
• Excellent communication skills in written and spoken English.
• Excellent team player who can also work independently.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Able to work on rotating shifts including weekends and public holidays.

Responsabilidades

• Write, review and update SOPs and RA to ensure they are clear and compliant with standards and policies.
• Lead the hiring process including recruitment, interviews and selection of team members.
• Conduct familiarisation and onboarding trainings for the team.
• Perform attractions wide and department duty coverage, including incidents management.
• Manage ticketing and cash handling procedures and ensure smooth day-to-day operations.
• Ensure all attractions operate in accordance with safety regulations and quality standards.
• Deliver excellent guest experience and manage guest feedback on-ground.
• Review and execute ideas to improve business growth, safety, guest experience and efficiency.

Conocimientos

Leadership

Recruitment

Training

Communication

Time management

Problem solving

Educación

Diploma or Degree

Herramientas

Word

Excel

PowerPoint

Descripción del empleo

Mandai Wildlife Group is seeking an experienced Operations Lead to oversee attractions in Singapore and elevate guest experiences. You will lead recruitment, onboard new team members, and ensure safety, quality, and regulatory compliance across operations, including ticketing and cash handling.

A Diploma or Degree and 3+ years in leadership are preferred. You will supervise rotating shifts and drive training while collaborating to improve efficiency and guest satisfaction.