Guest Service Officer, Park Operations - River Wonders

Mandai Wildlife Group; Singapore; On-site; SGD 28,000 - 46,000; Full time

Job summary

Mandai Wildlife Group is seeking a hospitality officer to support day-to-day park operations at Mandai Wildlife Reserve. You will ensure smooth service delivery, manage resources, and uphold guest experience standards in line with park protocols.

The role involves training and guiding part-time staff, handling guest feedback, and assisting in safety procedures and wildlife-related campaigns. Weekend and public holiday availability is required to thrive in this busy, nature-focused setting.

Qualifications

• Minimum 1 year of relevant experience in hospitality or tourism industry.
• Prior customer service experience will be an advantage
• Excellent communications skills
• Confident, energetic and outgoing personality
• Able to work on weekends and public holidays

Responsibilities

• Ensure day-to-day operations are carried out smoothly, including daily resource management and maintaining high level of guest service standards in accordance to protocol.
• Identify, propose and execute proposals on areas of improvement to create and enhance guest experience within the park.
• Resolve feedback, issues and concerns raised by guests.
• Motivate and guide part-time staff in delivering guest experiences.
• Assist to conduct training of part-time staff in consultation with section lead.
• Assist in maintenance and enforcement of park safety matters and procedures.
• Update and maintain records of sightings and movements of wildlife and conduct and maintain behavioural enrichments of wildlife through positive reinforcement trainings.
• Educate guests on wildlife campaigns in the parks.
• Other relevant duties as assigned.

Job description

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Job Duties and Responsibilities:

• Ensure day-to-day operations are carried out smoothly, including daily resource management, and maintain high level of guest service standards in accordance to protocol.
• Identify, propose and execute proposals on areas of improvement to create and enhance guest experience within the park.
• Resolve feedback, issues and concerns raised by guests.
• Motivate and guide part-time staff in delivering guest experiences.
• Assist to conduct training of part-time staff in consultation with section lead.
• Assist in maintenance and enforcement of park safety matters and procedures.
• Assist in wildlife-human management efforts:
  • Update and maintain records of sightings and movements of wildlife.
  • Conduct and maintain behavioural enrichments of wildlife through positive reinforcement trainings.
• Educate guests on wildlife campaigns in the parks.
• Other relevant duties as assigned.

Job Requirements:

• Minimum 1 year of relevant experience in hospitality or tourism industry.
• Prior customer service experience will be an advantage
• Excellent communications skills
• Confident, energetic and outgoing personality
• Able to work on weekends and public holidays