Senior Park Operations & Wildlife Guest Experience Lead

Mandai Wildlife Group; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

Mandai Wildlife Group in Singapore is seeking a Guest Services Associate to support day-to-day operations across our wildlife parks. You will ensure guest satisfaction, handle feedback, and assist in training part-time staff to deliver exceptional park experiences.

We value energetic, confident individuals who can work on weekends and public holidays, and who can contribute to safety, guest engagement, and wildlife education initiatives within Mandai Wildlife Reserve.

Qualifications

• 1–3 years of experience in hospitality or tourism.
• Prior customer service experience is an advantage.
• Excellent communication skills are essential.
• Confident, energetic and outgoing personality.

Responsibilities

• Ensure day-to-day operations run smoothly and maintain high guest service standards.
• Identify areas for improvement to enhance guest experience within the park.
• Resolve guest feedback, issues and concerns.
• Motivate and guide part-time staff in delivering guest experiences and assist in training.
• Assist in park safety matters and procedures.
• Maintain records of wildlife sightings and contribute to enrichment efforts.
• Educate guests on wildlife campaigns and programs.
• Ability to work weekends and public holidays.

Skills

Customer service

Communication skills

Weekend availability

Education

1–3 years in hospitality/tourism

Job description

Mandai Wildlife Group in Singapore is seeking a Guest Services Associate to support day-to-day operations across our wildlife parks. You will ensure guest satisfaction, handle feedback, and assist in training part-time staff to deliver exceptional park experiences.

We value energetic, confident individuals who can work on weekends and public holidays, and who can contribute to safety, guest engagement, and wildlife education initiatives within Mandai Wildlife Reserve.