Guest Service Officer - Rainforest Wild Africa

Mandai Wildlife Group; Singapore; On-site; SGD 36,000 - 51,000; Full time

Job summary

Mandai Wildlife Group seeks a frontline hospitality professional to ensure smooth daily operations and deliver exceptional guest service through storytelling and creating moments of delight. You will conduct safety checks, operate adventure rides, and assist in training part-time staff in a vibrant wildlife park environment.

Ideal candidates have at least 1 year in hospitality, a passion for outdoors, and excellent communication skills to engage diverse guests.

Qualifications

• 1 year of relevant experience in hospitality or tourism
• Passion for the outdoors and ability to meet physical demands (harnessing guests, operating rides)
• Prior customer service experience is an advantage
• Excellent communications skills to engage diverse guest profiles
• Confident, energetic and outgoing personality
• Able to work on weekends and public holidays

Responsibilities

• Ensure smooth daily operations and deliver exceptional guest service through storytelling and creating moments of delight
• Perform accurate transactions at ticketing touchpoints in accordance with protocol
• Operate Adventure facility including conducting daily safety checks and securing guests onto high-element rides
• Resolve feedback, issues and concerns raised by guests
• Motivate and guide part-time staff in delivering guest experiences
• Assist to conduct training of part-time staff in consultation with section lead
• Assist to identify, propose and execute proposals on areas of improvement to create and enhance guest experience within the park
• Other relevant duties as assigned
• Update and maintain records of sightings and movements of wildlife
• Educate guests on wildlife campaigns in the parks

Skills

Guest service

Communication skills

Customer focus

Energetic personality

Job description

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Job Duties and Responsibilities

• Ensure smooth daily operations and deliver exceptional guest service through storytelling and creating moments of delight.

• Perform accurate transactions at ticketing touchpoints in accordance with protocol.

• Operate Adventure facility including conducting daily safety checks and securing guests onto high-element rides.

• Resolve feedback, issues and concerns raised by guests.

• Motivate and guide part-time staff in delivering guest experiences.

• Assist to conduct training of part-time staff in consultation with section lead.

• Assist to identify, propose and execute proposals on areas of improvement to create and enhance guest experience within the park.

• Other relevant duties as assigned.

• Update and maintain records of sightings and movements of wildlife.

• Educate guests on wildlife campaigns in the parks.

Job Requirements

• Minimum 1 year of relevant experience in hospitality or tourism industry

• Passion for the outdoors: a genuine interest in outdoor activities, and has the ability to meet the physical demands of the role, including harnessing guests, operating ride and removing guests from ride vehicles

• Prior customer service experience will be an advantage

• Excellent communications skills to engage diverse guest profiles

• Confident, energetic and outgoing personality

• Able to work on weekends and public holidays