Senior/Guest Service Officer, Park Operations - Night Safari

Mandai Wildlife Group; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

Mandai Wildlife Group in Singapore is seeking a Guest Services Associate to support day-to-day operations across our wildlife parks. You will ensure guest satisfaction, handle feedback, and assist in training part-time staff to deliver exceptional park experiences.

We value energetic, confident individuals who can work on weekends and public holidays, and who can contribute to safety, guest engagement, and wildlife education initiatives within Mandai Wildlife Reserve.

Qualifications

• 1–3 years of experience in hospitality or tourism.
• Prior customer service experience is an advantage.
• Excellent communication skills are essential.
• Confident, energetic and outgoing personality.

Responsibilities

• Ensure day-to-day operations run smoothly and maintain high guest service standards.
• Identify areas for improvement to enhance guest experience within the park.
• Resolve guest feedback, issues and concerns.
• Motivate and guide part-time staff in delivering guest experiences and assist in training.
• Assist in park safety matters and procedures.
• Maintain records of wildlife sightings and contribute to enrichment efforts.
• Educate guests on wildlife campaigns and programs.
• Ability to work weekends and public holidays.

Skills

Customer service

Communication skills

Weekend availability

Education

1–3 years in hospitality/tourism

Job description

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Job Duties and Responsibilities:

• Ensure day-to-day operations are carried out smoothly, including daily resource management, and maintain high level of guest service standards in accordance to protocol.
• Identify, propose and execute proposals on areas of improvement to create and enhance guest experience within the park.
• Resolve feedback, issues and concerns raised by guests.
• Motivate and guide part-time staff in delivering guest experiences.
• Assist to conduct training of part-time staff in consultation with section lead.
• Assist in maintenance and enforcement of park safety matters and procedures.
• Assist in wildlife-human management efforts:
• - Update and maintain records of sightings and movements of wildlife.
• - Conduct and maintain behavioural enrichments of wildlife through positive reinforcement trainings.
• Educate guests on wildlife campaigns in the parks.
• Other relevant duties as assigned.
• Able to work on weekends and public holidays

Job Requirements:

• Minimum 1-3 year of relevant experience in hospitality or tourism industry.
• Prior customer service experience will be an advantage
• Excellent communications skills
• Confident, energetic and outgoing personality
• Able to work on weekends and public holidays