Outpatient Services Associate

St Luke's Hospital; Singapore; On-site; SGD 24,000 - 30,000; Full time

Job summary

St Luke's Hospital is seeking a Customer Service Associate to deliver exceptional frontline customer service and administrative support within its Outpatient Services. The ideal candidate should possess a GCE N' Level or ITE Certificate and have excellent communication skills. This role requires multitasking in a fast-paced environment while responding to patient inquiries and managing appointments efficiently.

Qualifications

• Prior customer service experience in relevant healthcare settings is an advantage.
• Ability to communicate in vernacular languages is an asset.
• Must be able to work under pressure and meet tight deadlines.

Responsibilities

• Provide frontline customer service and administrative support.
• Handle customer registration, appointment scheduling, and payment collection.
• Update general patient records regularly.

Skills

Communication

Multitasking

Customer Service

Education

GCE N' Level or ITE Certificate

Job description

Responsibilities:

• Provide excellent frontline customer service and meticulous administrative support to the Outpatient Services
• Customer registration, appointment scheduling and reminders, collection of payment/deposits
• Respond to customer requests and enquiries
• Regularly update general patient records
• Undertake general reception and other adhoc clerical duties as assigned

Requirements:

• GCE N’ Level or ITE Certificate holders are welcome to apply
• Prior customer service experience in relevant healthcare settings would be an added advantage
• Excellent communication and telephone skills
• Ability to communicate in vernacular languages is an asset (in order to liaise with vernacular speaking associates/patients)
• Must be able to work under pressure, multitask and meet tight deadlines
• Able to work in a fast paced environment