Outpatient Services Associate

ST LUKE'S HOSPITAL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare facility in Singapore is looking for a Customer Service Representative to provide excellent service and administrative support. Responsibilities include handling patient registrations, scheduling appointments, and maintaining patient records. Candidates with GCE N’ Level or ITE Certificate and prior customer service experience in healthcare are encouraged to apply. Strong communication skills are essential for this fast-paced environment.

Qualifications

• Must have GCE N’ Level or ITE Certificate.
• Customer service experience in healthcare is advantageous.
• Strong communication and telephone skills are required.

Responsibilities

• Provide frontline customer service and administrative support.
• Handle customer registration and appointment scheduling.
• Respond to customer requests and maintain patient records.

Skills

Excellent communication skills

Customer service experience

Ability to multitask

Familiarity with healthcare settings

Ability to communicate in vernacular languages

Education

GCE N’ Level or ITE Certificate

Job description

Responsibilities:

• Provide excellent frontline customer service and meticulous administrative support to the Outpatient Services
• Customer registration, appointment scheduling and reminders, collection of payment/deposits
• Respond to customer requests and enquiries
• Regularly update general patient records
• Undertake general reception and other adhoc clerical duties as assigned

Requirements:

• GCE N’ Level or ITE Certificate holders are welcome to apply
• Prior customer service experience in relevant healthcare settings would be an added advantage
• Excellent communication and telephone skills
• Ability to communicate in vernacular languages is an asset (in order to liaise with vernacular speaking associates/patients)
• Must be able to work under pressure, multitask and meet tight deadlines
• Able to work in a fast paced environment