Outlet Manager: Lead Ops, Service & Growth

MEND TCM WELLNESS PTE. LTD.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Benefits offered by this job

Salary scheme

Meal allowance

Transport allowance

Yearly performance bonus

Medical benefits

Workers’ insurance

Long service award

Leave benefits

Career progression

Conducive work environment

Job summary

MEND TCM WELLNESS PTE. LTD. is seeking a capable Retail Operations Manager in Singapore to lead day-to-day staff activities, plan coverage, and ensure exceptional customer service.

You will enforce policies, guide frontline staff, and drive store performance while maintaining compliance with hygiene and safety standards. The role requires strong leadership, multi-tasking, and the ability to interact with English and Chinese speaking customers.

Qualifications

• Strong interpersonal and communication abilities.
• Proven leadership and people management skills.
• Capable of prioritising tasks in a fast-paced environment.
• Proficient with Microsoft Office.
• Experience in sales - Retail / General, Spa and Wellness is a plus.
• Commitment to full-time work hours (retail shifts).
• Able to engage English and Chinese speaking customers for consultations.

Responsibilities

• Manage day-to-day activities and staff coverage.
• Communicate and enforce policies and procedures.
• Ensure staff training, certification, and tool availability.
• Oversee outlet operations for efficiency and service quality.
• Provide excellent customer service and meet store targets.
• Ensure compliance with hygiene, safety, and regulatory guidelines.
• Supervise frontline staff and conduct briefing sessions.
• Evaluate staff performance and provide development opportunities.

Skills

Interpersonal skills

Leadership

Multitasking

MS Office

Retail management

Bilingual English/Chinese

Full-time

Customer communication

Job description

MEND TCM WELLNESS PTE. LTD. is seeking a capable Retail Operations Manager in Singapore to lead day-to-day staff activities, plan coverage, and ensure exceptional customer service.

You will enforce policies, guide frontline staff, and drive store performance while maintaining compliance with hygiene and safety standards. The role requires strong leadership, multi-tasking, and the ability to interact with English and Chinese speaking customers.