Outlet Operations Leader | Bilingual English/Chinese

M14 (FOURTEEN) PTE. LTD.; Singapore; On-site; SGD 39,000 - 73,000; Full time

Benefits offered by this job

Meal & transport allowance

Annual bonus

Medical benefits

Workers' insurance

Long service award

Leave benefits

Career development

Comfortable work environment

Job summary

M14 (FOURTEEN) PTE. LTD. in Singapore is seeking an experienced retail manager to lead frontline staff, schedule shifts, train and supervise team members, and ensure consistent service quality across outlets.

The ideal candidate will possess strong leadership, multi-tasking ability, and proficiency with Microsoft Office. Fluent English and Chinese communication is preferred to advise diverse customers. This full-time role offers an attractive salary with meal and transport allowances, annual

Qualifications

• Strong interpersonal and communication abilities.
• Proven leadership and people management skills.
• Able to handle multiple priorities in a fast-paced retail environment.
• Proficient with Microsoft Office applications.
• Experience in Sales - Retail / Spa & Wellness is a plus.

Responsibilities

• Manage the day-to-day work activities of the employees to ensure proper coverage and plan and assign work.
• Communicate and enforce policies and procedures.
• Ensure all staff are trained, certified as required, and have the tools and equipment needed to perform their job.
• Oversee daily operations of outlet for efficient operations.
• Ensure good and prompt service to satisfy customers' needs.
• Ensure outlet compliance with authority regulations including hygiene, cleanliness, and workplace safety guidelines.
• Ensure outlet compliance with the company's regulations such as sales reporting, cash management and inventory control.
• Drive and exceed individual and store targets.
• Provide excellent customer service.
• Lead and supervise frontline staff, conduct briefing sessions on company procedures and policies.
• Evaluate sales and work performance of frontline staff.
• Ensure frontline staff are well trained in service delivery, sales techniques, and product knowledge.
• Coach and train new staff to promote internal growth.

Skills

Interpersonal skills

Leadership

Multi-priority management

Microsoft Office

Retail management

Job description

M14 (FOURTEEN) PTE. LTD. in Singapore is seeking an experienced retail manager to lead frontline staff, schedule shifts, train and supervise team members, and ensure consistent service quality across outlets.

The ideal candidate will possess strong leadership, multi-tasking ability, and proficiency with Microsoft Office. Fluent English and Chinese communication is preferred to advise diverse customers. This full-time role offers an attractive salary with meal and transport allowances, annual